Install failure PG v3.15

Discussion in 'ProcessGuard' started by drgarner, Mar 19, 2005.

Thread Status:
Not open for further replies.
  1. drgarner

    drgarner Registered Member

    Joined:
    Mar 19, 2005
    Posts:
    1
    Help! When I install the Pro version it gets to the last step where it says "Finishing installation..." and then it just hangs. After a couple of mouse clicks the mouse pointer freezes and won't move - the computer stops responding completely. After cycling power I can go into Safe Mode and uninstall ProcessGuard successfully. A reboot into normal Windows then proceeds smoothly. I made sure that all programs were closed and that AV was stopped before the install. The OS is Windows 2000 Server SP4. Please help.

    Thanks,
    Dave
     
  2. Pilli

    Pilli Registered Member

    Joined:
    Feb 13, 2002
    Posts:
    6,217
    Location:
    Hampshire UK
    Hi Dave, That is unusual, if you had a previous installetion did you uninstall first?
    If not please check the following after an uninstall.
    Remove Pguard.dat and and pghash.dat from the system32 folder also check that procguard.sys has been removed
    Remove any registry entries by searching on "procguard" and "Process Guard" without the quotes.

    Try re-installing with all unessential apps closed.

    HTH Pilli
     
Thread Status:
Not open for further replies.