Install error with update 650

Discussion in 'ESET Smart Security' started by The Nodder, Apr 4, 2008.

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  1. The Nodder

    The Nodder Registered Member

    Joined:
    Sep 6, 2006
    Posts:
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    Location:
    UK
    I have just tried to install the latest update 650.

    I got this error :-

    ----------------------
    The installer has encountered an unexpected error installing this package.
    This may indicate a problem with the package

    the error code is 2753
    -----------------------------

    When I clicked on the OK button on the error popup, it stated that ESS ended prematurely.

    Anyone any ideas ?

    I emailed support.
     
    Last edited: Apr 4, 2008
  2. auriell

    auriell Registered Member

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    Location:
    Warsaw, Poland
  3. angelo1958

    angelo1958 Registered Member

    Joined:
    Apr 13, 2006
    Posts:
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    I have recently renewed Nod 32 license for 3 PCs. I have a new user name & password. I have updated to ESS on the office PC without any major problems. I have tried to update my notebook PC. At first I had lots of trouble uninstalling the older version. I have used the knowledge base & other posts & replies to help me with the uninstallation. I am now getting an error message with the code 2753 on installation of the new ESS. I have tried all the suggestions from other posts & replies without success. I have tried to install the previous version that was on the machine, but still getting the same error code. I am running XP Pro SP2, Duo Core processor, 2 gig memory, 160GB HDD. Please help.

    Angelo Sartore
    1st. AC
    Melbourne
    AUSTRALIA

    ADOPT, ADAPT, INVENT, DESTROY !
     
  4. The Nodder

    The Nodder Registered Member

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    Posts:
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    Location:
    UK
    I eventually got a reply from ESET, the error points to remnants of anti virus programs in your system, McAfee, Symantec etc.

    Did you uninstall any antiV or antispyware programs ?
    If so, go to the website concerned and download a program to completely remove them from your system.
     
  5. Marcos

    Marcos Eset Staff Account

    Joined:
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    A log from ESET SysInspector might shed more light.
     
  6. Sharrett

    Sharrett Registered Member

    Joined:
    May 24, 2008
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    This worked for me. I also did a registry search for any anti-virus remnants and deleted the associated keys. In my case, it was AVG. Some keys you have to right-click and set the permissions to full and then delete the key. Reboot and all should be good.
     
  7. auriell

    auriell Registered Member

    Joined:
    Feb 9, 2005
    Posts:
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    Location:
    Warsaw, Poland
    I have never ever had any other antivirus beside NOD (ESS). I tried every trick written on this forum, but no success. So I installed EAV and Online Armor as a firewall and process monitor.
     
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