Initialization Failure WinXP

Discussion in 'NOD32 version 2 Forum' started by GorillaFalls, Mar 16, 2009.

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  1. GorillaFalls

    GorillaFalls Registered Member

    Joined:
    Mar 16, 2009
    Posts:
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    We are receiving NOD32 error messages on daily boot of our WinXP desktop. System Information is below. Error log entries are copied below.

    This PC had these error messages start suddenly. No new software was installed. The errors just started.

    We sent a support ticket form from the eset web page. It was refused with a secure page error message. Note to ESET: failure to accept emails from your web page is bad business. Customers fill out information and get nothing. Bad, Bad, Bad. It makes you look bad if you make a web page that fails. Send this to your web person.

    Note: Previous posts reported initialization errors after updating to version 3 or version 4. Our version is 2.70.39.0. We are having the problem, too.

    We want to find a way to end the errors. Any suggestions?

    Thank you for your assistance in this pesky matter.

    GorillaFalls




    ------------------ Log reports ------------------------

    Time Module Event User
    3/16/2009 11:34:56 AM Kernel Error initializing file submission system (Used to send suspicious files for analysis)
    3/16/2009 11:34:53 AM Kernel Virus Scanner could not be initialized. NOD32 System modules may not function properly.
    3/12/2009 8:44:43 AM Kernel Error initializing file submission system (Used to send suspicious files for analysis)
    3/12/2009 8:44:41 AM Kernel Virus Scanner could not be initialized. NOD32 System modules may not function properly.
    3/9/2009 10:38:59 AM Kernel Error initializing file submission system (Used to send suspicious files for analysis)
    3/9/2009 10:38:58 AM Kernel Virus Scanner could not be initialized. NOD32 System modules may not function properly.
    3/4/2009 10:25:32 AM Kernel Error initializing file submission system (Used to send suspicious files for analysis)
    3/4/2009 10:25:29 AM Kernel Virus Scanner could not be initialized. NOD32 System modules may not function properly.
    2/20/2009 10:44:59 AM Kernel Error initializing file submission system (Used to send suspicious files for analysis)
    2/20/2009 10:44:57 AM Kernel Virus Scanner could not be initialized. NOD32 System modules may not function properly.
    2/17/2009 10:27:08 AM Kernel Error initializing file submission system (Used to send suspicious files for analysis)
    2/17/2009 10:27:07 AM Kernel Virus Scanner could not be initialized. NOD32 System modules may not function properly.
    2/16/2009 10:25:19 AM Kernel Error initializing file submission system (Used to send suspicious files for analysis)
    2/16/2009 10:25:17 AM Kernel Virus Scanner could not be initialized. NOD32 System modules may not function properly.


    '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' Sys Info ''''''''''''''''''''''''''''''''''''''''''''''''''''''
    NOD32 antivirus system information
    Virus signature database version: 3939 (20090316)
    Dated: Monday, March 16, 2009
    Virus signature database build: 15359

    Information on other scanner support parts
    Advanced heuristics module version: 1091 (20090309)
    Advanced heuristics module build: 1200
    Internet filter version: 1.002 (2004070:cool:
    Internet filter build: 1013
    Archive support module version: 1082 (20090213)
    Archive support module build version: 1224

    Information about installed components
    NOD32 For Windows NT/2000/XP/2003/Vista/x64 - Base
    Version: 2.70.39.0
    NOD32 For Windows NT/2000/XP/2003/Vista/x64 - Internet support
    Version: 2.70.39.0
    NOD32 for Windows NT/2000/XP/2003/Vista/x64 - Standard component
    Version: 2.70.39.0

    Operating system information
    Platform: Microsoft Windows XP
    Version: 5.1.2600 Service Pack 3
    Version of common control components: 5.82.2900
    RAM: 1024 MB
    Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz (1792 MHz)
     
  2. xMarkx

    xMarkx Registered Member

    Joined:
    Dec 1, 2008
    Posts:
    447
    Hi,

    You're using NOD32 Antivirus v2, not v3/v4 so you put this in the wrong section. ESET NOD32 Antivirus is for v3/v4 and v2 is for v2.

    Regards,

    Mark.
     
  3. Philippe_FR22

    Philippe_FR22 Registered Member

    Joined:
    Sep 6, 2007
    Posts:
    249
    Hello,
    Exactly the same for one of my PC, with EAV 4.0 ... I posted somewhere here, but still no answer
     
  4. BTIsaac

    BTIsaac Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    46
    I've received the same error message just now, and I have version 3.
     
  5. DannyT

    DannyT ESET Support

    Joined:
    Apr 9, 2009
    Posts:
    46
    If you getting any errors pertaining to bootup

    Kernel Error initializing file submission system (Used to send suspicious files for analysis)
    Kernel Virus Scanner could not be initialized. NOD32 System modules may not function properly.

    You will need to do uninstall a version 2.7 / 3.0 / 4.0 then reinstall

    If you are having trouble, create a ticket from

    http://www.eset.com/support/contact.php

    I will make sure your issue gets resolved if you PM me your #

    Cheers !
     
  6. BTIsaac

    BTIsaac Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    46
    According to another source, this is caused by a corrupt signature database version and a simple reboot or manual update may can solve the problem. It apparently worked for me.
     
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