incorrect username or password??

Discussion in 'NOD32 version 2 Forum' started by Toastbusters, Sep 5, 2006.

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  1. Toastbusters

    Toastbusters Registered Member

    Joined:
    Sep 5, 2006
    Posts:
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    Hey everyone!

    I have a copy of NOD32 running on my computer here. A few days ago it started giving me an error messang stating that I had an "incorrect username or password"

    I checked the confirmation email that I got when I registered, and it seemed like it was long enough for it to expire, so I assumed that was the issue. I went onto eset's website and purchased a renewal. I didn't bother downloading the software again as it should (theoretically) keep itself up to date anyway, so I just entered in the new license information and moved on.

    Just last night, it started giving me the "incorrect username or password" error. I know my license hasn't expired, as it's less than a week old (and I got a two year renewal) so what gives?
     
  2. BFG

    BFG Registered Member

    Joined:
    Oct 27, 2004
    Posts:
    482
    Location:
    San Diego
    Hello,

    Please uninstall, and after rebooting, delete the ESET folder in Program Files.

    Downloading and reinstalling should resolve the issue.

    BFG
     
  3. fosius

    fosius Registered Member

    Joined:
    Oct 14, 2004
    Posts:
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    Location:
    Partizanske, Slovakia
    When I renewed my licence I got new username and password. Just check your mailbox.
     
  4. Toastbusters

    Toastbusters Registered Member

    Joined:
    Sep 5, 2006
    Posts:
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    I entered the new username and password when I registered, which for a time, resolved the issue. It just came up again. I will try reinstalling and see if that does it.
     
  5. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,409
    Maybe you are using a program that reverts some registry settings, in this case your old username and password stored in the registry.
     
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