incompatibility with AIO software?

Discussion in 'NOD32 version 2 Forum' started by smiller, Jan 2, 2008.

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  1. smiller

    smiller Registered Member

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    A user is attempting to set up an HP C6250 AIO Photosmart on a Dell Optiplex that is running NOD32 2.7. Scanned docs are not being rendered to the display. HP tech support is telling the user to disable NOD32 and/or the Windows FW. I have told her that she is not to do that without specific instructions from me, which I have no intention of giving unless such a risk is proven to be necessary. The only reason that I am not dismissing this out of hand is that for the two applications that I have found (in four years) that do not play nice with NOD32 and require exceptions coded in IMON (one was a PLC controller dashboard, the other a display in a PBX queue management program) the problems did show up as unrendered display screens. I hate to resolve HP's problems for them, but it might be less time-consuming that trying to talk to a brain-dead script reader. anyone run into anything similar on an HP device? Other thoughts? TIA

    -Scott
     
  2. WSFuser

    WSFuser Registered Member

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    My dad has a HP PSC 1610 and it worked fine with NOD32.

    Have you tried uninstalling the HP drivers and reinstalling the latest version from the HP site?
     
  3. BFG

    BFG Registered Member

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    Hello,

    You might also try turning down the video acceleration a notch. That's resolved some rendering issues in the past.

    BFG
     
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