IMON won't start

Discussion in 'NOD32 version 2 Forum' started by tfarctlov, Jan 10, 2005.

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  1. tfarctlov

    tfarctlov Registered Member

    Joined:
    Jan 9, 2005
    Posts:
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    Because ESET can't help me any further i ask my question here.
    When i try to start IMON i get the following message.
    [error occured while registering internet protection].
    Only these processes are running.

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Downloads\hijackthis.exe

    So if anyone has any solution for this problem i like to here it so i start using
    NOD again.
     
  2. ronjor

    ronjor Global Moderator

    Joined:
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    Texas
    tfarctlov

    Welcome to the forums.

    C:\Downloads\hijackthis.exe does not need to be running realtime. I would remove this from running programs.

    Also, be sure any other previous antivirus programs are completely removed to prevent conflicts.

    You can also try uninstalling NOD from the add/remove programs, delete the Eset directory in program files, and doing a reinstall.
     
  3. tfarctlov

    tfarctlov Registered Member

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    Jan 9, 2005
    Posts:
    8
    Hi, RONJOR

    The only AV that was on my system was NOD32 i have it running for about
    2 years. 2 weeks ago i notice that IMON was no longer running so i try to start it with that error message as a result.
    I also unistalled and reinstalled it, even removing the ESET directory.
    The same error keeps comming back.
     
  4. ronjor

    ronjor Global Moderator

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  5. tfarctlov

    tfarctlov Registered Member

    Joined:
    Jan 9, 2005
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    8
    Hi, RONJOR

    Tried the lspfix but the problem remain with the same error message.
     
  6. Blackspear

    Blackspear Global Moderator

    Joined:
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    Gold Coast, Queensland, Australia
    While we wait for an Eset Mod to come along, can you please send an email to support@nod32.com and place a link to this thread. If you do not hear from Eset within 3 days (allows for weekends), please advise us here...

    We would appreciate if you could keep us in the loop with your progress, as we all learn this way…

    Cheers :D
     
  7. tfarctlov

    tfarctlov Registered Member

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    Jan 9, 2005
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    8
    Hi Blackspear,

    I have already had contact with support and they were not able to help me.
     
  8. Blackspear

    Blackspear Global Moderator

    Joined:
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    Location:
    Gold Coast, Queensland, Australia
    Who were you dealing with there?

    I've sent an email asking for further assistance with this matter.



    In the meantime, can you try the following one more time:

    Download a FRESH copy of Nod32 from www.nod32.com

    Uninstall your current version.

    Remove the Eset Folder from C Drive> Program Files.

    Clean the Registry

    Install the FRESH copy of Nod32 that you downloaded above, using DEFAULT settings.

    Let us know how you go…

    Cheers :D
     
    Last edited: Jan 10, 2005
  9. Bandicoot

    Bandicoot Eset Staff

    Joined:
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    Location:
    California
    Hello tfarctlov,

    I've just trawled through all the emails that have come to support@eset.com, support@eset.sk, support@nod32.com & support@nod32.sk in the last 2 weeks and I can't find an unresolved issue regarding IMON not starting. (We don't directly pick up email to support@eset.us).

    Can you tell me where you sent the email before and can you also send it again to one of the above addresses (not the US one).

    Having said that, I would follow Blackspear's good advice in the previous post first.

    Bandicoot.
    Eset Support.
    :D
     
  10. tfarctlov

    tfarctlov Registered Member

    Joined:
    Jan 9, 2005
    Posts:
    8
    Hi Blackspear,

    I was dealing with Mark.
    I have downloaded a fresh copy of Nod32
    Uninstalled the curent version
    Removed the ESET folder
    Cleaned the registry of all Nod32 related keys
    Installed the fresh copy od Nod32.
    I can not install in default mode because Imon is installed also when i try this i get error 121 so i have to install in expertmode and disable the Imon scanner.
    And then we have the same problem.

    Hi Bandicoot,
    i have send the mail to support@nod32.com
     
  11. Blackspear

    Blackspear Global Moderator

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    Location:
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    And why don't you want IMON installed?
     
  12. tfarctlov

    tfarctlov Registered Member

    Joined:
    Jan 9, 2005
    Posts:
    8
    I want the imon scanner to be installed but when i install in default mode the nod32 installer give me error 121 and terminate.
    When i install in expertmode i can disable the imon scanner so nod32 can install without the 121 error. Then i manualy can start the imon scanner but with this error [error occured while registering internet protection]
     
  13. Blackspear

    Blackspear Global Moderator

    Joined:
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    Can you please download and run belarc advisor from here:

    http://www.belarc.com/free_download.html

    and post the log here. MAKE SURE that you edit out your Windows XP Reg Key BEFORE posting.

    Cheers :D
     
  14. tfarctlov

    tfarctlov Registered Member

    Joined:
    Jan 9, 2005
    Posts:
    8
    Ok here is the belarc log.

    Computer Profile Summary
    Computer Name:
    Profile Date: woensdag 12 januari 2005 22:09:50
    Advisor Version: 6.1f
    Windows Logon:


    Click here for Belarc's PC Management products, for large and small
    companies.

    Operating System System Model
    Windows XP Home Edition Service Pack 2 (build 2600) MICRO-STAR INC.
    MS-6758 00C
    Processor a Main Circuit Board b
    2,93 gigahertz Intel Pentium 4
    8 kilobyte primary memory cache
    512 kilobyte secondary memory cache Board: MICRO-STAR INC. MS-6758
    00C
    Bus Clock: 210 megahertz
    BIOS: American Megatrends Inc. V2.0 02/06/2004
    Drives Memory Modules c,d
    577,89 Gigabytes Usable Hard Drive Capacity
    192,91 Gigabytes Hard Drive Free Space

    AXV CD/DVD-ROM SCSI CdRom Device [CD-ROM drive]
    LITE-ON DVDRW SOHW-812S [CD-ROM drive]
    LITE-ON LTR-52327S [CD-ROM drive]
    Diskettestation

    [Hard drive] (250,06 GB) -- drive 2, s/n
    , SMART Status: Healthy
    [Hard drive] (81,96 GB) -- drive 0, s/n , rev
    , SMART Status: Healthy
    [Hard drive] (245,88 GB) -- drive 1 1024 Megabytes
    Installed Memory

    Slot '0' has 512 MB
    Slot '1' is Empty
    Slot '2' has 512 MB
    Slot '3' is Empty
    Local Drive Volumes

    c: (on drive 1)43,10 GB22,44 GB free
    d: (on drive 2)250,06 GB151,80 GB free
    e: (on drive 1)202,78 GB11,51 GB free
    f: (on drive 0)81,96 GB7,16 GB free

    Network Drives
    None detected
    Users Printers
    local user accountslast logon
    Administrator27-12-2004 23:51:57(admin)
    12-1-2005 21:37:43(admin)
    local system accounts
    ASPNETnever
    Gastnever
    HelpAssistantnever



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  15. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    You are using Acronis True Image, could you possibly spend a little time by going back to an image of XP only, and then install Nod32, and then 1 application at a time, until you see where the conflict is. I did the exact same thing a few months ago and found a conflict with a piece of software that I had used for quite a while.

    Let us know how you go...

    Cheers :D
     
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