Image For Windows - "Unable to obtain lock on Drive C"

I just bought the Terabyteunlimited bundle of backup software. I have tried several times to do a full backup from the internal hd (C) to a USB external hd (E) using Image For Windows. (Toshiba Satellite A75-S231 112gb hd, WD Passport 250gb external usb hd. I go thru the setup panes, and every time when I click "Start", I immediately get a popup saying "Unable to obtain a lock on Drive C." Ideas anyone? Thx.

 

moorejack,

Is PHYlock installed? What was the name of the file you used to install IFW? Which version of IFW?

You also have a license for IFW Console. It's available here.

https://terabyteunlimited.com/product-download.php

Does it do the same?

 

check in services MS Software Shadow Copy Provider it must be running and auto

i was having the same problem

 

IFW doesn't use that service.

My service is Manual and Stopped. IFW creates an image.

 

Hi Brian - thx. for response. (The following will reveal my ignorance about imaging programs - sorry.) I have Version 2.4 IFW. I downloaded it and installed it from the link Terabyte sent in an email containing the user code and download link when I purchased it. (I also bought the backup disc from them.)
Sorry - I think I installed Phylock as part of the installation, but not sure. How do I check? Also, to answer your question about the name of the installation file is ifw_ifl_en_setup.exe (if I am looking in the right place.)

 

That sounds fine. I'd uninstall and download 2.40b from...

https://terabyteunlimited.com/product-download.php Install that.

See if that fixes it. If not..

http://www.terabyteunlimited.com/kb...ve-n-when-Creating-or-Restoring-an-Image.html

http://www.terabyteunlimited.com/kb/article.php?id=338

Let us know the outcome.

 

Will do, thx. (What a great bunch of guys on this site.) A.

 

moorejack,

Have you fixed it?