I placed my faith in Paragon Backup but think it may have been missplaced. I want to rebuild my primary HDD - I have archives on an external 1T HDD and my Paragon Backup Disk. However, when I boot up with the backup disk it does not recognise my external drive!? So where do I go from here? I've tried contacting Paragon support, but it will not accept my password - even after I got them to email me the password again.