I'm going crazy trying to get rid of viruses here! Plz Help

Discussion in 'ESET NOD32 Antivirus' started by amorosa, Apr 6, 2008.

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  1. amorosa

    amorosa Registered Member

    Joined:
    Apr 6, 2008
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    Hello,

    I contacted support on Friday, and they helped me get the correct scan to detect the virus that I have in the computer.
    Unfortunately the scan would stop waiting for me to answer each time it found something suspicios.

    The 30 minute (by support)scan ended up being a 10 hour ordeal.

    It is finally done, but I cannot for the life of me understand the instruccions on how to send it to support. You would think it's just a matter of copy/paste, but that log thing does not answer ANY normal commands. And if I follow the instructions on the Eset website, it's like I'm using a different program... none of the options they talk about are available.

    Can somebody please help me with this one? I need to send this to support ASAP, so they have it tomorrow morning. Can somebody help me to put the log text into an emailo_O

    (Why do they have to make such simple things so difficult)

    When I told support that I was upset that the program was more difficult than Norton, he said: "You are free to go back to Norton..."

    That top off my anxiety level. If I would say something like that to my clients, instead of solving their problems, I would not have a client base anymore!

    Oh well, I sure enough vented here. I hope one of you can give me a hand on this log problem.

    Thanks!
     
  2. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
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    Location:
    New York City
    What version of NOD32 are you using?
    Help->About

    Thanks.
     
  3. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    3,741
    Location:
    New York City
    If you are using version 3,
    If you are looking at the log file,
    left click with your mouse on the first line of the log file.
    Hold down the <Shift> key and press the <down arrow> key
    to highlight the entire log file.
    Once the entire log file is highlighted,
    left click with the mouse the <copy> button on the lower right corner.
    This will place the log file in the clipboard.

    Now create a new notepad file and hit <CTRL><v> to
    paste the contents of the clipboard into the new notepad file.
    Save the notepad file.
     
    Last edited: Apr 6, 2008
  4. Eryan

    Eryan Eset Staff Account

    Joined:
    Jan 17, 2008
    Posts:
    181
    Hi amorosa-When you say you've tried the instructions on the eset.com web site, I assume you mean this one?:

    http://www.eset.com/support/kb.php?option=com_kb&Itemid=29&page=articles&articleid=530

    However, Thankful's instructions should work even if you have an earlier version of the software.

    As far as this:

    take a look here: https://www.wilderssecurity.com/showthread.php?t=200572

    Let us know if you're still having problems.
     
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