Hello, I contacted support on Friday, and they helped me get the correct scan to detect the virus that I have in the computer. Unfortunately the scan would stop waiting for me to answer each time it found something suspicios. The 30 minute (by support)scan ended up being a 10 hour ordeal. It is finally done, but I cannot for the life of me understand the instruccions on how to send it to support. You would think it's just a matter of copy/paste, but that log thing does not answer ANY normal commands. And if I follow the instructions on the Eset website, it's like I'm using a different program... none of the options they talk about are available. Can somebody please help me with this one? I need to send this to support ASAP, so they have it tomorrow morning. Can somebody help me to put the log text into an email (Why do they have to make such simple things so difficult) When I told support that I was upset that the program was more difficult than Norton, he said: "You are free to go back to Norton..." That top off my anxiety level. If I would say something like that to my clients, instead of solving their problems, I would not have a client base anymore! Oh well, I sure enough vented here. I hope one of you can give me a hand on this log problem. Thanks!