Idle-state scanning crashes Eset service

Discussion in 'ESET Smart Security' started by EnGenie, Jan 31, 2013.

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  1. EnGenie

    EnGenie Registered Member

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    Hampshire, England
    I have recently enabled idle-state scanning in ESS 6.0.308.0

    When I come back to the computer after it has been idle for a while there are multiple message boxes on the screen saying that the Eset service has crashed and requesting that I send information to Eset.

    I always click on the "Send Information" button to dismiss the message box.

    If I disable idle-state scanning the problem does not occur.

    I am running Windows 8 Pro (x64).
     

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  2. Marcos

    Marcos Eset Staff Account

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    Under Tools - Diagnostics, make sure that complete dumps are enabled and reproduce the crash. When done, compress the content of the "C:\ProgramData\ESET\ESET Smart Security\Diagnostics" folder, upload it to a safe location and PM me the download link.
     
  3. EnGenie

    EnGenie Registered Member

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    Location:
    Hampshire, England
    I enabled complete dumps and let the computer go to idle state.
    The Eset service crashed several times and left several message boxes on the screen.
    I closed each message box by clicking the "Send Information" button.

    The C:\ProgramData\ESET\ESET Smart Security\Diagnostics folder contains an empty folder called Modules but no dump files.

    Maybe ESS did not generate a dump when the service crashed or the files were sent to Eset when I clicked the "Send Information" button and deleted?

    Do I also need to check the "Enable logging" box in Idle State Scanning setup?
     

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  4. EnGenie

    EnGenie Registered Member

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    It crashed again but no log files were generated.

    :(
     

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  5. Marcos

    Marcos Eset Staff Account

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    With the WER notification about the crash on the screen, please generate a dump of ekrn (via the Task manager or by running "procdump -ma ekrn" if you have downloaded ProcDump), compress the dump, upload it to a safe location and PM me the download link.
     
  6. EnGenie

    EnGenie Registered Member

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    Location:
    Hampshire, England
    PM sent.
     
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