I0004000A: error creating the file

Discussion in 'Acronis True Image Product Line' started by qwerqwer, Mar 24, 2009.

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  1. qwerqwer

    qwerqwer Registered Member

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    Hello,
    problem with ATI home 2009 just purchased.
    I want to backup my partitions on a USB HDD formatted in ext3 with inode setting to 128. The disk is ok, I use it in windows and linux, no problem.
    I want use ATI from the removable support (CD) that I created from ATI installed in windows.
    When I try to backup a partition to a different disk (disk, not partition), USB or internal, formatted in ext3, ATI send me back the error in the title.
    It works only if I back up to a partition:
    - of the same disk (formatted in ext3, too)
    - of a different disk but formatted in FAT32 or NTFS (I tried with these two and it works)
    I want to backup on a different disk (USB) formatted in ext3 using it from the CD.
    Any help?
    Thanks in advance
     
  2. qwerqwer

    qwerqwer Registered Member

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    Hello,
    any help?
    I confirm that booting from CD I can save a backup only on FAT32 and NTFS filesystem.

    Well, I don't find on the specifics of ATI something like "booting from CD or USB Acronis True Image Home 2009 you can save backups ONLY on disk formatted in FAT32 or NTFS filesystems"...

    Please, help me to find a workaround, or something so, to save on a EXT3 USB disk.
    Thanks in advance
     
  3. MudCrab

    MudCrab Imaging Specialist

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    Acronis removed the capability to save backup images to ext3 partitions in TI 11 (TI 10 was the last version to support it). You would need to use FAT32 or NTFS.
     
  4. qwerqwer

    qwerqwer Registered Member

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    Thanks for reply, MudCrab.
    You tell me a very bad news...:'(
    It's incredible. I would like to know WHERE ACRONIS SAY THIS??
    In the specs page I read:
    Now, I buyed ATI because it seems a good software, easy to use, with incremental backup, etc etc...
    In the trial, trying to make a backup in this way, ATI don't tell me that I can't save a backup in a ext3 partition. It just tell me that in the trial mode I can't do this.
    Ok, I pay, then...

    I waste more than 50 euros for this ****, to find (after your reply) in a small note in the user guide what you are saying me.
    Why this important feature is not well written in the data sheet?

    I return to my Partition Image, it works well, and I'm very sorry to have waste my money buying this damn ATI.
    I could donate them to gparted project, my money was better used.
    Next time, if I will use again a commercial software (I use Linux), for sure I will use a cracked version downloaded from a P2P net. Then, if it work, MAY BE I will pay for it.
    Thanks Acronis! :mad: :mad: :mad:
     
  5. MudCrab

    MudCrab Imaging Specialist

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    You're not the only one who didn't like that Acronis removed the ability to save to ext3 partitions. It seems especially odd since their CD TI Full Mode is Linux-based and has easy access to reading/writing ext3 partitions.

    Since you just purchased TI, contact them and request a refund. I agree that when you read the "Supported File Systems" you assume that it means "full" support, but it really only means that it can backup and restore those types of partitions -- not that it can "use" all of them.

    Perhaps, if it works on your computer, you could get Acronis to let you try TI 10. They have switched licenses in the past and it doesn't hurt to ask.
     
  6. qwerqwer

    qwerqwer Registered Member

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    Thanks for your advice, MudCrab, I'll try to write to Acronis and ask for a money refund.
    The problem is the "full support" and the "partial support" to the file systems that are listed all together.
    This is not correct, and the trial is not correct, too. Instead of the message "feature not supported in the trial version", a "backup in a ext3 partition not allowed" was really honest and correct.
    Really, this is the first commercial software after a long long time of open source software. I think this is the last...
    Thanks again, I'll post the result of my requests to Acronis.
     
  7. qwerqwer

    qwerqwer Registered Member

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    UPDATE

    As suggested I contacted Acronis explaining this problem with ATI.
    Well, after a few mail trying to solve my problem, they told me that FS different from NTFS and FAT are not supported as FS for an external USB disk, so two days ago they give me back money! :eek:
    Great Acronis, this is real correct from them. :thumb:

    Now a suggestion for Acronis:
    Please, modify the data sheet of Acronis True Image Home 2009 in this way:


    File system fully supported: NTFS and FAT

    File system partially supported: Linux Ext2/Ext3, ReiserFS
    Please Note: The Ext2/Ext3, ReiserFS, and Linux SWAP file systems are supported only for disk or partition backup/restore operations. You cannot use Acronis True Image Home for file-level operations with these file systems (file backup, restore, search, as well as image mounting and file restoring from image), as well as for backups to disks or partitions with these file systems.


    This is a correct way to sell your software.

    For any user that, like me, use ext3 or reiserfs file systems, ATI work in the same way (at low level) of others Open Source software, like Image Partition, that you can find inside the very complete (and free) bundle Parted Magic.

    That's all, and apart my considerations on the data sheet, many thanks and compliments to Acronis for their correctness.
     
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