I wait and wait and wait ...

Discussion in 'Acronis True Image Product Line' started by Anselm, Mar 3, 2005.

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  1. Anselm

    Anselm Registered Member

    Joined:
    Jan 17, 2005
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    Location:
    Munich
    Hello,

    on January 10th I reported a True Image 8.0 problem to the Acronis support: trying to create images causes the error message E00070021. (As I noticed later creating images from the second to the first hard disk works, only creating images from the first to the second don't.) At first I got a lot of e-mails with a lot of instructions to fix the problem and spent a lot of time to try what I've been told. Unfortunately nothing helped and the e-mails became more and more seldom. Meanwhile I wait about two months for a solution and I'm afraid Acronis hopes I'll forget my problem. I do not, because I still can't create images and I have paid some money for True Image. I hope to live long enough to receive the solution. :mad:

    Regards,

    Anselm
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello Anselm,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    Please accept our apologies for the delay with the response.

    Could you please send me a PM with your Acronis request # which was sent you in autoreply to your first letter? I will find out the reason for the delay.

    Thank you.
    --
    Ilya Toytman
     
  3. Anselm

    Anselm Registered Member

    Joined:
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    Location:
    Munich
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello Anselm,

    It would be better if you send me a private message with your Acronis request #. In this case I will be able to find your letter and take care of the situation.

    Thank you.
    --
    Ilya Toytman
     
  5. Anselm

    Anselm Registered Member

    Joined:
    Jan 17, 2005
    Posts:
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    Location:
    Munich
    Hello Ilya,

    I just sent it and hope you'll get it.

    Regards,

    Anselm
     
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