I/O Error prevents retore

Discussion in 'Paragon Drive Backup Product Line' started by currang2, Feb 13, 2010.

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  1. currang2

    currang2 Registered Member

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    Location:
    Darwin, Australia
    While trying to restore from an image I get the message "Restore Failed I/O Error...Drive manager" (I can't remember the exact words).

    I'd need to find out whether or not it is a hopeless situation and the image file/drive is corrupt, or what I am doing wrong.

    If I can't restore from the image, I would like to recover data and files out of the image file. Is that possible if the backup drive is not totally wrecked.

    Fortunately I bought Paragon Backup Pro a few weeks ago and made an image of my HP laptop on WD Essentials 1TB backup drive.

    1 week later the laptop lost its operating system and I ahd to wipe the disck and reinstall everthing.

    When I try restoring the image from the WD backup using the Paragon PER restore program, I get this error message part way through. It happens after starting the restore, so I have to reformat and reinstall windows again.

    Can anybody help?
     
  2. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

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    Aug 10, 2009
    Posts:
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    You can try at least to restore individual files and folder from the archive. Reinstall Paragon, under Tools > File Transfer Wizard, locate where your archives are stored and double click the .PBF or .000 files to dig into the archive. Select any files or folders, move to the clipboard and complete the wizard to extract your files.

    If the I/O error is persistent, open Disk Management (right-click my computer > manage) and disable any removable device that's not in used (memory card readers, flash drives, etc). Relaunch Paragon and try the extraction again.
     
  3. currang2

    currang2 Registered Member

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    Feb 13, 2010
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    Location:
    Darwin, Australia
    I didn't find the File Transfer Wizrad exactly, but Tools did permit me to transfer the .PBF file to my hard drive.

    Double clicking it doesn't seem to do much, and I keep getting told the the Paragon Software System Backup is already running in other user session.

    I Ctrl Alt Del and kill Dbhservice.exe, but doesn't help much.

    I haven't been able to see contents of .DBH file, or a menu to recover individual files.

    I am not sure I am looking in correct software (Paragon Backup and recovery 10).

    I am not sure I would be able to recover full image if the .DBF file is on same drive as desired restore device. Can I?
     
  4. SIW2

    SIW2 Registered Member

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    To do a complete image restore , I believe the backup image needs to be on a separate drive from the target destination.

    You can restore individual files, select File Transfer Wizard from the Paragon main window - browse to the .pbf and keep dble clicking to expand the contents till you see the files.

    Copy them to the Paragon clipboard , Next, select a place to copy them to.

    FTW-1-2010-02-27_014043 (Small).jpg

    FTW-2-2010-02-27_014150 (Small).jpg

    You can also access the File Transfer Wizard from the boot cd. Boot the cd, select Normal Mode>File Transfer Wizard.

    Hope it helps.
     
    Last edited: Feb 26, 2010
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