I need few clarifications

If a post is non-offensive then yes, member opinions about security products, whether positive or negative, are allowed. In fact, there are a large number of negative posts about every product that has ever been discussed here. A quick look is all it takes to find "the dirt" along side the praises.

Almost everyone gets defensive when challenged. Developers are no different from any other member here when it comes to that. If members have issue with any specific post, then they need to use the Report Bad Post function and we'll review it. It doesn't matter if it's a post by a product developer or a member who is not a product developer.

As said above, there is no product written about here that hasn't had many negatives posted along with the positives. If this was about marketing, all negative posts would be removed which clearly they are not. (A quick look through the Acronis or Eset forums will show that negative posts exist in large numbers. In fact, some are even pretty nasty in their wording and have not been moderated.)

In many cases, the things that have needed moderating have been offensive statements or bashes by product users. Vendors are usually (though not always) more careful in their post wording then say a member who has had a bad product experience, and is therefore angry when they post. Angry posts tend to cross the line more frequently than the replies back to them. However, vendors have had posts removed and/or edit here, too.

Most of the forum staff are simply volunteers. This includes all Administrators, Global Moderators and the discipline expertise moderators (i.e. moderators for firewall, privacy, etc.). None are paid. Most were simply normal members who we approached (because they made good forum contributions) and asked to become forum staff.

Among the official vendor support forums, some of their moderators are employees of those companies. For example, several of the Eset Moderators are Eset company employees. Although not all of them are. However, to my knowledge, none are paid just to post on the forum. They all have real jobs at their company and also participate here. Of course, the dedicated forum vendor moderators are clearly shown as such. Their member accounts have a clear title specifically listing their company name. (I can't imagine there's anyone that doesn't know that Marcos, as an example, works for Eset.)

 

You are right not to name names here. We won't discuss any member or their status in public threads - vendor or not. Send me a PM with your specific issue and I'll look into it. However, don't expect any specific outcome, such as "putting someone on Post Watch" just because you say so. You "report" and I'll "review" that report. If someone needs to be contacted about their actions, I'll do that. If they need to be warned, I'll do that. But, the outcome of all of that will remain private, between me and that member, just like it is when anyone else is talked to or warned. This thread is now closed.