I need assistance please

Discussion in 'NOD32 version 2 Forum' started by firehawk, Jan 22, 2007.

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  1. firehawk

    firehawk Registered Member

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    I un-installed NOD 2.5 today and re-installed NOD 2.7. It installed without a hitch but it refuse to get past < engine0.nup >. It loads up to about 80% and then it re-starts the download from a different server, and so on and so on. I've removed the app and re-installed it the second time and I get the same result. My defs are not updating and the update will not abort.

    HELP!!!!

    Gary
     
  2. webyourbusiness

    webyourbusiness Registered Member

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    I recommend uninstalling again - removing the C:\Program Files\Eset folder, and then re-installing. I'd reboot after the uninstall, and again after the install - then setup extra settings and click update now:

    https://www.wilderssecurity.com/showthread.php?t=37509

    So to recap...

    Uninstall NOD32
    Reboot
    Remove C:\Program Files\Eset folder
    Reinstall NOD32
    Reboot
    Setup as per extra settings thread

    hth

    Greg
     
  3. firehawk

    firehawk Registered Member

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    Thanks Greg.

    I tried to do that again and that ended in the same result. I followed your instructions verbatim.

    The update continously loops at about 82% when downloading the very first file < engine0.nup >
    I get no error messages.
    Could there be a problem with the actual file being downloaded?
     
  4. ASpace

    ASpace Guest

    What server are you downloading from ? It is written in the box
     
  5. firehawk

    firehawk Registered Member

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    Once it stops at 82%, it restarts automatically from another different server...
     
  6. webyourbusiness

    webyourbusiness Registered Member

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    select a server and setup that one server - I would try one of the later ones - u28 or u29 - click update now.

    Make sure you change it back to <Choose Automatically> afterwards though.

    regards

    Greg
     
  7. ASpace

    ASpace Guest

    I have seen similar thing once long time ago but it has happened with one of the old old servers . It is quite uncommon for the new servers if it is because of the servers , of course .

    If Greg's great suggestion doesn't help , contact ESET's Tech Support , I believe they can help you resolve your issue
    ESET USA support (online form) http://www.eset.com/support/contact.php
    ESET Slovakia HQ , mail to support@eset.com

    Don't forget to add a link to this thread . Good luck :thumb:
     
  8. firehawk

    firehawk Registered Member

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    OK, Now this is what I'm getting.
    I set the servers to U27, U28, U29, and tried each one respectively and when it hooked up to update it automatically went to U7!
     
  9. webyourbusiness

    webyourbusiness Registered Member

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  10. firehawk

    firehawk Registered Member

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    I do have a support request submitted, I submitted about 3 hours ago. No reply as of yet though....I hope it doesn't take forever.
     
  11. Blackspear

    Blackspear Global Moderator

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    Hi firehawk, welcome to Wilders.

    Please go to a command prompt by doing the following:

    • Click on Start
    • Click on All Programs
    • Click on Accessories
    • Click on Command Prompt.
    • Type "C:\Program Files\ESET\Install\setup.exe" /test (with the quotes)
    • Press enter on your keyboard.
    • This will write a log to C:\Program Files\ESET\Install\nsetup.log
    • Copy the contents of this log file here so we can look for errors.

    Check the last file scanned when the scanner stalls (maybe it just loops forever on a particular file). The last log entry should commence with "ENTER" which means NOD32 created a handle for that file, but has not closed it yet.

    Cheers :D
     
  12. firehawk

    firehawk Registered Member

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    Location:
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    Hope this helps...
    [2007-01-22 19:22:55.859] Is program installed?
    [2007-01-22 19:22:55.859] XML_ACCESS: C:\Documents and Settings\Gary - C:\Program Files\ESET\Install\setup.xml
    [2007-01-22 19:22:55.937] Registry: old settings read
    [2007-01-22 19:22:55.953] global.xml with uninstall info created
    [2007-01-22 19:22:55.953] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
    [2007-01-22 19:22:55.953] XML_ACCESS: C:\Documents and Settings\Gary - C:\Program Files\ESET\Install\setup.xml
    [2007-01-22 19:22:55.953] Main settings added
    [2007-01-22 19:22:55.953] Engines nups
    [2007-01-22 19:22:55.953] InstallPath added
    [2007-01-22 19:22:55.953] LogPath added
    [2007-01-22 19:22:56.562] EngineFile extracted
    [2007-01-22 19:22:56.734] EngineFile extracted
    [2007-01-22 19:22:56.828] EngineFile extracted
    [2007-01-22 19:22:56.859] EngineFile extracted
    [2007-01-22 19:22:56.906] EngineFile extracted
    [2007-01-22 19:22:56.937] EngineFile extracted
    [2007-01-22 19:22:58.093] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpa\setupc.xml
    [2007-01-22 19:22:58.109] SetupAddComponentDescToGlobal
    [2007-01-22 19:22:58.109] Component added
    [2007-01-22 19:22:58.109] Componet libraries
    [2007-01-22 19:22:59.187] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpb\setupc.xml
    [2007-01-22 19:22:59.187] SetupAddComponentDescToGlobal
    [2007-01-22 19:22:59.187] Component added
    [2007-01-22 19:22:59.187] Componet libraries
    [2007-01-22 19:22:59.656] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpc\setupc.xml
    [2007-01-22 19:22:59.656] SetupAddComponentDescToGlobal
    [2007-01-22 19:22:59.656] Component added
    [2007-01-22 19:22:59.656] Componet libraries
    [2007-01-22 19:22:59.765] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
    [2007-01-22 19:22:59.781] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
    [2007-01-22 19:22:59.781] - krnstp.dll
    [2007-01-22 19:22:59.796] - ps_upd.dll
    [2007-01-22 19:22:59.796] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
    [2007-01-22 19:22:59.796] - ps_amon.dll
    [2007-01-22 19:22:59.812] - ps_nod32.dll
    [2007-01-22 19:22:59.812] - ps_dmon.dll
    [2007-01-22 19:22:59.828] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_INET
    [2007-01-22 19:22:59.828] - imon.dll
    [2007-01-22 19:22:59.828] - ps_emon.dll
    [2007-01-22 19:22:59.843] ExeLibs: Init
    [2007-01-22 19:22:59.843] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
    [2007-01-22 19:22:59.843] - krnstp.dll
    [2007-01-22 19:22:59.875] - ps_upd.dll
    [2007-01-22 19:22:59.890] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
    [2007-01-22 19:22:59.890] - ps_amon.dll
    [2007-01-22 19:22:59.906] - ps_nod32.dll
    [2007-01-22 19:22:59.953] - ps_dmon.dll
    [2007-01-22 19:22:59.968] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_INET
    [2007-01-22 19:22:59.968] - imon.dll
    [2007-01-22 19:23:00.000] - ps_emon.dll
    [2007-01-22 19:23:00.015] ExeLibs: Load Current State
    [2007-01-22 19:23:00.015] Error: Couldn't open Administrator's XML : nod32.xml
    [2007-01-22 19:23:18.671] Registry: root written
    [2007-01-22 19:23:18.671] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
    [2007-01-22 19:23:19.093] SetupCopyFiles
    [2007-01-22 19:23:19.109] Cmd: 3 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
    [2007-01-22 19:23:19.109] - krnstp.dll
    [2007-01-22 19:23:19.656] - ps_upd.dll
    [2007-01-22 19:23:19.687] Cmd: 3 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
    [2007-01-22 19:23:19.687] - ps_amon.dll
    [2007-01-22 19:23:20.609] - ps_nod32.dll
    [2007-01-22 19:23:20.656] - ps_dmon.dll
    [2007-01-22 19:23:20.671] Cmd: 3 Exelib: NOD32MOD_WINNT_ENGLISH_INET
    [2007-01-22 19:23:20.671] - imon.dll
    [2007-01-22 19:23:20.703] - ps_emon.dll
    [2007-01-22 19:23:20.734] ExeLibs: Install
    [2007-01-22 19:23:20.734] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
    [2007-01-22 19:23:20.734] SetupMergeUnistallInfo
    [2007-01-22 19:23:20.750] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
    [2007-01-22 19:23:20.765] Engines copied
    [2007-01-22 19:23:20.781] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
    [2007-01-22 19:23:20.859] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
    [2007-01-22 19:23:20.875] WriteRegistryInfo
    [2007-01-22 19:23:20.875] Cmd: 0 Uninstlib: NOD32MOD_WINNT_ENGLISH_BASE
    [2007-01-22 19:23:20.875] Cmd: 0 Uninstlib: NOD32MOD_WINNT_ENGLISH_STANDARD
    [2007-01-22 19:23:20.875] Cmd: 0 Uninstlib: NOD32MOD_WINNT_ENGLISH_INET
    [2007-01-22 19:23:20.875] UninstLibs: Init
    [2007-01-22 19:23:20.875] Cmd: 6 Uninstlib: NOD32MOD_WINNT_ENGLISH_BASE
    [2007-01-22 19:23:20.875] Cmd: 6 Uninstlib: NOD32MOD_WINNT_ENGLISH_STANDARD
    [2007-01-22 19:23:20.875] Cmd: 6 Uninstlib: NOD32MOD_WINNT_ENGLISH_INET
    [2007-01-22 19:23:20.875] UninstLibs: Uninstall
    [2007-01-22 19:23:20.875] Cmd: 4 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
    [2007-01-22 19:23:20.875] - krnstp.dll
    [2007-01-22 19:23:20.937] - ps_upd.dll
    [2007-01-22 19:23:20.953] Cmd: 4 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
    [2007-01-22 19:23:20.953] - ps_amon.dll
    [2007-01-22 19:23:20.984] - ps_nod32.dll
    [2007-01-22 19:23:21.000] - ps_dmon.dll
    [2007-01-22 19:23:21.031] Cmd: 4 Exelib: NOD32MOD_WINNT_ENGLISH_INET
    [2007-01-22 19:23:21.031] - imon.dll
    [2007-01-22 19:23:21.062] - ps_emon.dll
    [2007-01-22 19:23:21.078] ExeLibs: Commit Install
    [2007-01-22 19:23:21.078] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
    [2007-01-22 19:23:21.109] SetupCommitChanges
    [2007-01-22 19:23:21.125] Engines Commited
    [2007-01-22 19:23:21.125] commitChanges
    [2007-01-22 19:23:21.140] Writing Licenses
    [2007-01-22 19:23:21.156] XML_ACCESS: C:\Documents and Settings\Gary - C:\DOCUME~1\Gary\LOCALS~1\Temp\global.xml
    [2007-01-22 19:23:21.156] SetupDeleteFiles
    [2007-01-22 19:23:34.718] Resource handle: 10000000
    [2007-01-22 19:23:34.734] Restart: Silent 0 Reboot 0 ShowRestart 0
    [2007-01-22 19:23:34.921] Deleting directory: C:\DOCUME~1\Gary\LOCALS~1\Temp\NSetup\
    [2007-01-22 19:23:34.937] Deleting directory: C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpa\
    [2007-01-22 19:23:34.937] Deleting directory: C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpb\
    [2007-01-22 19:23:34.937] Deleting directory: C:\DOCUME~1\Gary\LOCALS~1\Temp\nodtmpc\
     
  13. firehawk

    firehawk Registered Member

    Joined:
    Jan 22, 2007
    Posts:
    22
    Location:
    Ohio, U.S.A.
    Please note I haven't scanned anything yet, I'm trying to get the latest updates before scanning.
     
  14. firehawk

    firehawk Registered Member

    Joined:
    Jan 22, 2007
    Posts:
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    Location:
    Ohio, U.S.A.
    Ok, Mine says <u7.eset.com> and seems to be locked onto that now.

    And to answer your second question I downloaded the installer directly from the site you have a link to. For windows XP 32
     
  15. firehawk

    firehawk Registered Member

    Joined:
    Jan 22, 2007
    Posts:
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    Location:
    Ohio, U.S.A.
    New error:

    after rebooting, I was able to set the server to U28, As to which when it got exactly to 82%, it kicked up an error saying <Update(nod32) ERROR writing to disk>
     
  16. Blackspear

    Blackspear Global Moderator

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    This is the problem, just trying to figure out the solution...

    Cheers :D
     
  17. Blackspear

    Blackspear Global Moderator

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    Please check your Temp Folders as described HERE

    Cheers :D
     
  18. Blackspear

    Blackspear Global Moderator

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    I have also been informed to check the amount of Disk space that you have available.

    Cheers :D
     
  19. ASpace

    ASpace Guest

    Where did you get an installer from ? ESET's official web site ?!
    ESET have removed old servers from list of update servers and as far as I know it is impossible for them to direct you to u7.eset.com

    The latest installer comes bundled with all the servers (all new) in the screenshot , excluding 82.165... 82.165 comes after the first update . But there is no u7. You probably got an old installer + all the things Blackspear pointed you about the xml file of NOD32
     

    Attached Files:

  20. sparx

    sparx Registered Member

    Joined:
    Jan 10, 2007
    Posts:
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    Is it asking you for your username and password when it stops downloading? I had this happen before when my license expired. Check your license info to be sure u'r license is still valid.
     
  21. firehawk

    firehawk Registered Member

    Joined:
    Jan 22, 2007
    Posts:
    22
    Location:
    Ohio, U.S.A.
    WOW!
    What a nightmare!
    I finally got a response from ESET and they're claiming my subscription had EXPIRED. I have a receipt in my hand saying it expires june 6,2007!!!

    I e-mailed them back saying so and I haven't heard anything so far. I tried to call the 619 number and got the automated greeting and got no answer from any of the 4 options including "O"...

    I'm soooooooo frustrated now....
     
  22. firehawk

    firehawk Registered Member

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    Location:
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    Have over 100 gigs to spare... :)
     
  23. firehawk

    firehawk Registered Member

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    Location:
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    Yes, it asks for that info before downloading and after installing...
    I downloaded it directly from ESET's site
     
  24. firehawk

    firehawk Registered Member

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    I know I got the latest downlaod from ESET directly from ESET's download page for the 2.7
     
  25. ASpace

    ASpace Guest

    Thanks for letting me know . Hope you manage to resolve your issues
     
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