I LOST THE EMAIL CONTAINS USER NAME AND PASS WORD......WHAT SHOULD I DO?

Discussion in 'NOD32 version 2 Forum' started by Mahmood, Jul 16, 2006.

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  1. Mahmood

    Mahmood Registered Member

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    i lost the e-mail contining user name and password.

    i tried to register again .......no answer
    i sent an e-mail.........no answer ( the e-mail was sent to (sales@eset.com))

    now it's been three days ...... the program is not updated and there is no answer.

    please..............what should i do?
     
  2. Blackspear

    Blackspear Global Moderator

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    Hi Mahmood, welcome to Wilders.

    I'll ask someone from Eset to take a look at this thread.

    Cheers :D
     
  3. Bandicoot

    Bandicoot Eset Staff

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    Hello Mahmood,

    Click here and enter the email address you used when purchasing. A copy of your license email should arrive in your inbox within a few minutes. If you purchased through a reseller, please contact them for your license details.

    If you have no luck, send an email to support [at] eset.us and we'll get your details to you ASAP.

    Cheers,
    Bnadicoot.
     
  4. linx05

    linx05 Registered Member

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    I wish I got that kind of support. I emailed the Aus guys and they got up me. Saying I should have saved the info.
     
  5. ASpace

    ASpace Guest

    What a shame ! :p
     
  6. linx05

    linx05 Registered Member

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    I know. I thought it was totally unprofessional.
     
  7. Blackspear

    Blackspear Global Moderator

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    And what else did they say?

    I know for a fact that they provide reissue of a Username and Password, even though quite clearly in the very 1st line it says:
    and the 2nd line states:
    I think that is exceptionally clear. I'm just wondering, which line you had a problem with?

    Blackspear.


    EDIT: The exclamation marks are a direct quote of the first 2 lines from every license sent out in Australia, not something that I have added.
     
    Last edited: Jul 20, 2006
  8. citrus

    citrus Registered Member

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    @Blackspear

    **********************************************
    I know for a fact that they provide reissue of a Username and Password, even though quite clearly in the very 1st line it says:
    Quote:
    !!! PLEASE PRINT THIS LICENSE AND STORE IT SAFELY !!!
    and the 2nd line states:
    Quote:
    !!! A $10 SEARCH FEE APPLIES TO REPLACEMENT LICENSES !!!
    I think that is exceptionally clear. I'm just wondering, which line you had a problem with?
    **********************************************


    No doubt. THIS reaction is UN-professional and slightly agressive...
    A $10 fee for whato_O To tell a paying customer his license data? And please: Stop shouting loud.( even as a Mod...)
     
  9. Detox

    Detox Retired Moderator

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    Off-topic resonse removed. I'll lock this up since the answer was given right here. Obviously Eset will re-open if they feel any need.
     
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