I have a problem sending virus to eset

I can not send files from quarantine, when I send nothing to me, and sometimes tells me to send, but sends all, just send some, this happens to me all that I have pc, ¿what is the problem?

and i can't send email, eset that I no longer responds as it did before I sent the virus before and added them to the signatures, they told me what kind of virus was now not answering emails, and there are many virus eset dangerous even completely unknown

sorry if not well understood, use google translator

 

Basically there are no problems processing samples submitted per the instructions here and a response is provided. Perhaps you could contact your local distributor and explain him the problem you have.

 

WHY have you got a submit option in the quarantine which is useless basically? You never respond to submissions via it.