Did you pay money for a 1 yr. subscription or did you did you just download a file/program ? If you paid for a 1 yr subscription you should contact Customer Service or Sales of the website that you bought it from and/or McAfee Customer Support. https://service.mcafee.com/webcente...&showHeader=0%25&_adf.ctrl-state=g28pyxxgr_49
contact the sales or the support and they will respong very quickly. I have very good experiences with them