I can create Rescue Media but can't run it

Discussion in 'Acronis True Image Product Line' started by PBlais, Jun 2, 2007.

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  1. PBlais

    PBlais Registered Member

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    I can do most operations in ATI 10 using Vista32 Business. I can make the bootable rescue media and it actually boots and displays the menu with both full and safe versions as choices. The full versions dumps about 2 screens full of log messges then hangs. I can read the 2nd page but not the first.

    The safe version brings up the screen. but the mouse support is very poor it causes things to resize and jump around. It obviously does not like VESA mode. When I try to scan the disks it blacks the screen and hangs. So in the end it can see no devices in full or safe mode.

    From the full version dump it appears it really has no ability to support this motherboard. It's an ASUS Crosshair motherboard with AMD X2 64 +5200 dual core AM2 socket with NVidia nForce chipset. It seems to see the nForce mpc as the desired HAL but can not find the only disk drive on SATA1. It wants to set up an ATA driver but since it can't find any ATA drives (there are none) it gets very confused.

    It would appear they have a lot of support missing that I would need to use the rescue media to perform a full restore. The BIOS support is pretty rich and I can do a lot under BIOS but not run this software.

    It appears I will require a new release to be able to use the one feature I bought the product for.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello PBlais,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you're not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

    When the screen stops scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Please also collect the exact vendor and device names of the hard drive in question.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. PBlais

    PBlais Registered Member

    Joined:
    Jun 2, 2007
    Posts:
    10
    Using

    quiet acpi=off noapic

    helped with full version access. I can't use a mouse or see my USB drives but I was able to burn a CD and validate it so at least some of the critical features are available. It appears it's the USB portion of the program that really is trashed. I have not played with the network access yet as I don't have sufficient storage on my FTP server. I'll be setting up a dedicated secure zone disk so that access should work fine.

    During the load of full version I did see "hcd.c: Found HC with no IRQ assigned"
     
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