I purchased Paragon Backup & Recovery 10 Home this morning. I was given two files to download. One is called "Unpack & Burn Wizard" and I don't have a clue what to do with it. I am thinking I might have made a mistake here. I downloaded the manual and many things are pretty hazy there too. I have sent two requests to tech support since this morning and not one answer. That's pretty scary. Between Acronis and Paragon, I finally chose Paragon because they are supposed to be so great in the support department. Can anyone help me?