I used Acronis 6 to created 4 files of image of my customer's hard drive and save those image files in my own computer. Now I am using Acronis 9 and I found the images are corrupted. 1) First, on XP platform, I double clicked the image file and after a while it showed Assigning drive letters was successfully completed. So I clicked on the new drive, E:, and it prompted the drive is not formatted. 2) Opened up Acronis 9, I ran Check Archive and selected the image file, it almost immediately showed error. From the log, there were 4 items: 1. Information - Module 100 2. Information - Module 1 3. Error - Module 1 - Error 502 (0x101F6) - Operation with partition "0-0" was terminated.|Details|Image corrupted (0x70020) 4. Error - Module 100 - Error 5 (0x640005) - Operation has completed with errors. 3) Then I tried using Recovery option and it still showed the same error. Is there any way I can recover the image? I need to send it to my customer and they will restore it on their computer. Please help fast. Thank you.