How to get sales support?

Discussion in 'Acronis True Image Product Line' started by Bernt, Nov 23, 2006.

Thread Status:
Not open for further replies.
  1. Bernt

    Bernt Registered Member

    Joined:
    Nov 23, 2006
    Posts:
    6
    I know this is not the appropriate forum, but hopefully someone can help me:
    I purchased ATI10 on the web two weeks ago, but something went wrong in the checkout software and I ended up with a Power Utilities S/N instead of True Image. I contacted Acronis immediately (using their web-based support - id [Acronis #809199]) but no reply, then last week I send an email (support@acronis.com) and again no reply. In the meantime I still don't have ATI10!!! Any suggestions what I can do? Thanks for your help.
     
  2. BlueZannetti

    BlueZannetti Administrator

    Joined:
    Oct 19, 2003
    Posts:
    6,590
    Try sending a private message to Acronis Support here on the site, and continuing with the normal support channels (also look closely at any emails received with the order, as I recall they point to customer contact options).

    Blue
     
  3. Bernt

    Bernt Registered Member

    Joined:
    Nov 23, 2006
    Posts:
    6
    Thanks Blue, I've done that - hopefully they'll reply now. Cheers, Bernt
     
  4. Bernt

    Bernt Registered Member

    Joined:
    Nov 23, 2006
    Posts:
    6
    Dear Blue, thanks for your help - Sales Support contacted me and resolved the issue quickly. :)!
    CHeers,

    Bernt
     
  5. BlueZannetti

    BlueZannetti Administrator

    Joined:
    Oct 19, 2003
    Posts:
    6,590
    Bernt,

    Thanks for the update. It's always good to hear of a successful result.

    Blue
     
Thread Status:
Not open for further replies.