How to get a Hotspot Shield Elite Refund?

Discussion in 'privacy technology' started by ad18, Jun 23, 2013.

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  1. ad18

    ad18 Registered Member

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    Hi everyone. I purchased two years of Hotspot Shield Elite but now I want a refund because it does now work properly. Does anyone know how to get a refund from them? I tried emailing and calling Anchorfree but by question was not answered. Any ideas? Any help would be much appreciated.
     
  2. box750

    box750 Registered Member

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    Something I don't understand is how you managed to buy a two year subscription, you can only buy up to a year in advance using their website.
     
  3. Taliscicero

    Taliscicero Registered Member

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    He is a ghost from the future.
     
  4. ad18

    ad18 Registered Member

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    I bought each year seperately. It seemed like a good deal because I had a 50% off coupon. Hotspot Shield is not reliable though. Thankfully I found a good VPN.
     
  5. silver0066

    silver0066 Registered Member

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    They billed me for another year even though I canceled. Their answering machines have been all filled up for over a week. Emails to their site have been rejected as unreachable.

    I have instructed my credit card company to decline the charge.
     
  6. box750

    box750 Registered Member

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    I am sorry I can't help you getting a refund but I am glad you posted this thread so that other people are warned about this company. I am myself surprised since HotSpot Shield is very well known and often named in main stream media, I expected better from a big company. Two long term posters with the same problem, i.e. customer service not replying, is quite credible.

    I was wondering which is the "good VPN" you have found.
     
  7. ad18

    ad18 Registered Member

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    Private Internet Access and Earth VPN are good. Neither of them log and they are pretty fast.
     
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