I have purchased an upgrade to True Image 11 from True Image 9. When attempting to uninstall TrueImage9 I'm told that the uninstall package is corrupt and cannot be removed. I have removed as many entries from the Registry as possible and files from my HD - yes this was "interesting" as my machien refused to boot for awhile. Now TrueImage11 nearly installs - it gets all the way to the VERY end f the install, to include placing icons on my desktop, stops - says it was interrupted - and removes itself. Quite frustrating! More frustrating was sending Acronis "support" a description of the issue, an MSI log, and then receiving a form letter back. After following those instructions as best I could (it no longer appears in my controlpanel and couldn't uninstall from there when it did and the MSI cleanup did nothing) I responded to the support letter - and after two days received the EXACT SAME form letter back! I've used this product for years and endorsed it a great deal to others but this is pretty sad. Is there no way to simply remove it in order to try a clean install?