How long does it take to retrieve password?

Discussion in 'ESET NOD32 Antivirus' started by Meaty, Apr 24, 2011.

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  1. Meaty

    Meaty Registered Member

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    Had to reinstall system, requested password/username email to be sent to me, been waiting 10 hours, just tried it again for a second time now

    Any ideas on how long I have to wait to get my info sent to me??
     
  2. ronjor

    ronjor Global Moderator

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    Hello Meaty,

    If your license is current, you don't need a new license. Your current license is good until expiration.
     
  3. Meaty

    Meaty Registered Member

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    Hi thanks for replying

    Its this bit I'm stuck at:

    I don't seem to have the email containing the log-on details, I have requested twice for this to be sent

    Cheers
     
  4. ronjor

    ronjor Global Moderator

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  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    It will be a good Idea that when you do get it is print it out or wright it down in case you have to reinstall your system again! It could take 24 to 48 hours as it's a long weekend in most parts to get a reply!

    TH
     
  6. Meaty

    Meaty Registered Member

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    Yes that is the place I have been, did it for a third time for good measure

    Sorry but that is not really acceptable from a customer point of view

    Cheers
     
  7. SweX

    SweX Registered Member

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    I think it is reasonable, it have always taken between 12-48 hours to get your Pass/username.
    Just wait and you will be fine.

    Edit: To clarify what I meant was that it can take this long before it actually get's verified by the license server.
    Because Marcos is correct about that the email containing the User/Pass is send out right away to the emailadress you provided.
     
    Last edited: Apr 25, 2011
  8. Marcos

    Marcos Eset Staff Account

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    The email containing the username and password is sent out immediately after filling in the registration email address providing that the product was purchased via ESET, LLC. I, for one, don't see a reason for the submission to be delayed. Did you actually purchase the product via ESET, LLC and entered the email address you used for registering the product?
     
  9. Meaty

    Meaty Registered Member

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    Bought it from here http://www.eset.com.au/

    Still nothing and its been and its nearly 36 hours and counting :D

    99% sure on the email addy, but as with all systems like this you normally get told if its not

    I know its the long weekend, but I've got these emails sent out from loads of other places in the last 2-3 days with no hassles

    Its cool I bet it all pops up wed morning....
     
  10. Blackspear

    Blackspear Global Moderator

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    You need to use the contact information on the Australian website: www.eset.com.au the USA website will not work for Australian customers and many outside of the USA.

    Cheers :D
     
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