One of the criteria I use to choose an application is the quality of its forums. I consider a good forum to have to have at least two attributes: 1 To be active (a user should have an answer in less than 48 hours). 2 The main participants (mods, power users) should be tech-saviour and courteous. If the devs also give a hand then that's a top-notch forum. How important is a forum in your choice of a program?