I'm trying to restore my boot C: drive and I get the message that there are programs using that drive and I need to reboot letting Acronis handle the startup in what appears to be the safe mode. Okay. Acronis starts the boot and I see a bunch of "time out " errors. It continues the boot. But when I go to select the drive that my image is located on I can't "see" that drive (a USB external drive). Of course when I'm getting ready to perform the restore inside Windoze Acronis it sees that image drive just fine. How the heck am I supposed to make this thing work?