I got a copy of Acronis, supposed to be the best in backup software. I installed it and backed up the first little thing it tells you to do during installation. Now that is the ONLY thing ever backed up. I have a Seagate Free Agent and I have tried all different types of things following the Acronis instructions (I bet I have read them 100 times) tried e-mail backup, nothing, tried a couple of others where I set the backup, nothing...tried setting up the secure zone and it shows on my computer's disk properties but not as an option in Acronis so I cannot access it. What is the "trick" I am missing? On one backup of approx 3GB on USB2 the drive ran for hours, so much it was almost hot to the touch, but when all was done-the file was empty. I created an Acronis directory and so far the only thing in it is that first "settings backup" from installation. I wanted a full backup I could count on, disk imaging & cloning if needed. I am disabled and the computer is my life so I needed the best backup...so I replaced Ghost and Memo with this because it was supposed to be so much better...but no matter how hard I try I can't get it to back up anything. Even after it ran for hours that time it showed "running" next to the task in the "log" view but "idle" in the view in the bottom left the entire time and the green "status"bars that appeared when that first backup ran have never run again? After 11 hours there is nothing on the hard drive, --I might as well delete the secure zone since Acronis can't "see" it. Also I set the e-mail backup on a daily schedule, the log showed it ran successfully for 5 days, but then after trying a manual backup I checked where the e-mail should be and there is nothing on the drives so it really didn't! And I was thinking of replacing Norton with ESST but now I see on this forum they are the same company so I will stop that decision for now. Is there something I am missing, I have tried to find the paid phone numbers and they are no where on the site, I would pay a reasonable amount to make it work but there is no place to find out whether it's better to get a year or one time and the chat never works. Any help here would be a last hope before I toss the thing (and it is a fully registered version and legitimate) I have decided this product has no support but this forum so I hope someone can help, and I will be staying with Norton even though I would have ordered ESST today or tomorrow if I had not seen it was the same people as Acronis. Norton support varies from bad to great but at least they have support. PS: Vista Vista w/SP1 32 bit NTFS on a quad core workstation & Seagate 750 Free Agent connected w/USB2.