How do antivirus vendors exclude false positives?

Discussion in 'other anti-virus software' started by hutchingsp, Dec 3, 2008.

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  1. hutchingsp

    hutchingsp Registered Member

    Aug 2, 2007
    I had a few false positives today which I reported to the antivirus vendor who said they'd update their next definition file not to detect them.

    These FP's were in some Microsoft Word templates so 100% specific to us, no some executable that you'd expect to find elsewhere.

    At a basic level, how does the vendor make the exception without the pattern definitions getting ridiculously huge?
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