how can I tell when my subscription runs out?

Discussion in 'NOD32 version 2 Forum' started by jeffw_00, Sep 27, 2007.

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  1. jeffw_00

    jeffw_00 Registered Member

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    title says it all.

    How can I find out the date my subscription runs out?

    searched tool, searched help, searched forum - can't find answer.

    thanks!
    /j
     
  2. WSFuser

    WSFuser Registered Member

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    You would need to check the email sent to you when you bought NOD32.

    If you dont have it, contact the reseller from whom you made the purchase.
     
  3. jeffw_00

    jeffw_00 Registered Member

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    i bought it from eset, i can't find the email.
     
  4. WSFuser

    WSFuser Registered Member

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    Contact ESET then.
     
  5. jeffw_00

    jeffw_00 Registered Member

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    well, i was able to log into my account at ESET, and coincidentially my machine came up last night with an "expires in 7 days" flag, so my instincts were good.
    Do I need to find that email to successfully renew?
     
  6. WSFuser

    WSFuser Registered Member

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    I dont believe so. When you renew you will be a given a new username/password to use.
     
  7. denno

    denno Registered Member

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    No, but you'll need your current username AV-xxxx to renew.

    I'm not sure if you need to use the original email that you had associated with the account. I don't think so, but I usually do.
     
  8. webyourbusiness

    webyourbusiness Registered Member

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    if you renew directly with eset, they'll change your license expiration WHEN YOU ASK - if you renew early. If you renew with a reseller, they'll get it right first time! ;)
     
  9. jeffw_00

    jeffw_00 Registered Member

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    so you're saying I SHOULDN'T buy my renewal from eset? I don't care where I get it from as long as i pay lowest price. what -should- I do? (How to I "ASK" eset?)
     
  10. rodzilla

    rodzilla Registered Member

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    If your reseller is running with the ball, he'll send you a renewal reminder a couple of weeks before expiry. (You can renew early without losing any license time.) You'll think the reseller is a great guy for looking after you, and you'll keep shopping with him.

    If your reseller is sitting on the bench and doesn't remind you, a popup will send you to ESET's online renewal page ... but it won't give you a lot of time to renew the license before the program quits updating. The reseller will lose his renewal commission, and he'll probably lose you as a customer forever.
     
  11. rodzilla

    rodzilla Registered Member

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    Ack! I missed that on my first scroll through the thread!

    I'll shut up now! :)
     
  12. webyourbusiness

    webyourbusiness Registered Member

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    Eset's online store doesn't give you the option to put in your old license details to get it all aligned the first time (yet) - but many resellers do - coz we specialise in websites I guess - they specialize in AV -which is why you want their product... ;)
     
  13. jeffw_00

    jeffw_00 Registered Member

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    well, your price matches theirs - but if I bought the original from eset, do I have to buy the renewal from them too?
     
  14. webyourbusiness

    webyourbusiness Registered Member

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    you can purchase a renewal from any reseller in your region.
     
  15. rodzilla

    rodzilla Registered Member

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    Smart resellers specialize in looking after their customers. Letting a customer know his antivirus license is about to expire or his laptop's warranty is just about up or whatever adds your personal touch to the original sale. That little bit of extra effort shows him that you value his business, and it keeps him coming back to you instead of shopping at the impersonal mega computer supermarket up the road. :)
     
  16. webyourbusiness

    webyourbusiness Registered Member

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    absolutely we contact our customers prior to renewal time - but obviously there are thousands of purchasers who don't buy from us! To date, only 12,000 or so have purchased from us... ;)
     
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