Home Depot blunder emails customer order info to strangers

guest · Oct 29, 2020

Home Depot blunder emails customer order info to strangers
October 28, 2020
https://www.bleepingcomputer.com/ne...nder-emails-customer-order-info-to-strangers/

Today multiple reports have emerged from Home Depot customers in Canada stating that the company had sent them hundreds of emails containing order information of strangers.

Multiple users received upwards of 600 "order ready for pickup" reminder emails, each pertaining to a different order.
BleepingComputer has obtained copies of these emails that divulge information such as the customer's name, order number, ordered items, and partial payment card information.
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Mailboxes flooded with random order pickup notifications
A Home Depot Canada customer, Spencer K. Monckton tweeted to the company today:

"Hey um... I'm pretty sure I received a reminder email for literally every online order that is currently ready for pick up at literally every Home Depot store in Canada. There are 660+ emails. Something has gone wrong."

"In some cases it's possible to match up the first name with an email address from the to line. In theory it's possible to pick up these people's orders using the order number/QR code, since Home Depot doesn't always check ID for customers when they show up for curbside pick-up. Quite a blunder!"
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Home Depot Canada also stepped in on Twitter threads they were tagged in, clarifying that the incident had impacted a "very small number" of customers with store pick-up orders scheduled.
Customers not convinced about "very small number"
Despite the company's claims, several customers called out Home Depot for the "VERY serious data breach" and refuted that this had impacted only a few customers: [...]

The user further said they were reporting the major data breach to Canada Privacy Commissioner and encouraged others to follow their lead.
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