Yes this is indeed the part where "someone claims that there are too many configuration types and this and that for all to be tested". I have 130 users of HMP.A across several versions and variants of Windows, browsers and applications. It is a right mixed bag of users and hardware too. Out of 130 users I have had three issues with HMP.A, two reported and fixed by a new release a week later and the other is an obscure Java application that is badly coded. Do you really expect SurfRight to test every single possible combination of Windows, hardware, driver and application with all the varying combinations of versions? Add to that all the combination of settings a user may change and all the differing the applications and drivers being installed together or not. Then do you expect them to do that for every new release of HMP.A as well as new versions of Windows, applications, drivers and hardware? Plus add all the various combinations of security products and browser add-ons that people insist on running together when they really shouldn't. For me what matters is how responsive the developers are and for a tiny team with ONE part-time support person I find them to be very responsive. There will be occasions where the team are on holiday, or working on a major release. I am not entirely sure what it is you expect a small development team to do about that without vastly increasing costs of support and therefore licenses.