HitmanPro.ALERT Support and Discussion Thread

Discussion in 'other anti-malware software' started by erikloman, May 25, 2012.

  1. CloneRanger

    CloneRanger Registered Member

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    That's the one ;) Still waiting to hear though ?
     
  2. Doraemon

    Doraemon Registered Member

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    I couldn't be happier with this product. I installed it a couple of weeks ago and no issues at all! :eek:

    I use it together with WSAC and FFX 22.0 in a W8 x64 computer.

    Keep it up guys! :thumb: :thumb: :thumb:
     
  3. Adric

    Adric Registered Member

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    I'm seeing this everytime I boot XP. Anyone know what's happening?
    Code:
    Event 7000
    The HitmanPro.Alert Support Driver service failed to start due to the following error: 
    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 
    
    hmpalert.exe (2.0.10.44)
    hmpalert.dll (2.0.10.44)
    hmpalert.sys (2.0.4.0)

    Update:
    Looks like the following reg keys were missing causing the above event.:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_HMPALERT
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_HMPALERTSVC

    I tried to preinstall hmpalert in my system build files and the keys above do not get created during the unattended install even though included in the reg file. It Looks like the necessary permissions are missing to add those keys at the time the reg file is being applied.

    Al
     
    Last edited: Jul 27, 2013
  4. J_L

    J_L Registered Member

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    There might be an incompatibility with Malwarebytes' Anti-Exploit:
    This sometimes occurs on Chrome startup. How will it affect HitmanPro.Alert? EMET 4.0 is also fully enabled by the way.
     
  5. SpeedyPC

    SpeedyPC Registered Member

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    @erikloman any news on the update release as I'm still waiting for feedback since I haven't heard from you in a while.

    Cheers
     
  6. TheKid7

    TheKid7 Registered Member

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    I see version 2.0.9 listed for download. Was version 2.0.10 removed for some reason?
     
  7. gerardwil

    gerardwil Registered Member

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    If you download and look at the properties it is 2.0.10.44
     
  8. Stupendous Man

    Stupendous Man Registered Member

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    @ erikloman

    July 23rd, 2013, you wrote:
    To which I replied, July 23rd:
    To which you replied, July 23rd:
    As I said before, I'm not so sure whether sleep mode has anything to do with the issue.
    As I said, I wasn't able to reproduce the issue in any connection to sleep mode.
    And even, sometimes the issue occurs right after boot and logging in, with absolutely no connection to sleep mode at all.

    And also, as I reported July 22nd, the hmpalertsvc service is running nicely as the flyout issue occurs. There doesn't seem to be anything wrong with that service.


    As the SurfRight/ HitmanPro.Alert team didn't come with an update in a few days, as you first hoped, I guess the team must have noticed there seems to be more to the issue than sleep mode and the hmpalertsvc service.

    When the SurfRight/ HitmanPro.Alert team is back from summer holidays, I hope you can have another look as the issue.


    Thanks very much
    and best regards
     
  9. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    It has been updated to 2.0.10.45
    What's new?
     
  10. TheKid7

    TheKid7 Registered Member

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    I am considering trying HitmanPro.Alert for the first time.

    Is HitmanPro.Alert compatible with Sandboxie and AppGuard? Is HitmanPro.Alert considered 'stable'?
     
  11. Overkill

    Overkill Registered Member

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    How do you update and why are the settings greyed out?
     
  12. guest

    guest Guest

    Just open the program while you have an internet connection. Some settings are grayed-out because they require you to allow it copies itself to the programs directory by selecting "Yes, create copy of HMP" option.
     
  13. Overkill

    Overkill Registered Member

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    Thanks :thumb:
     
  14. guest

    guest Guest

    Oh wait, I thought this was the HMP thread. XD

    Well, sorry for that. I don't know about HMP.Alert. But it might be the same.
     
  15. markloman

    markloman Developer

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    It was a minor update. Changes:
    • ADDED: Spanish, Portuguese, Turkish and Philippine languages.
    • IMPROVED: Compatibility with Norton security products. Also fixes error 1053 during installation when a Norton product is already on the machine.
     
  16. markloman

    markloman Developer

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    Hi, Erik is on vacation the last few weeks, but he'll will be back next week :)
    I am looking into the case you were writing about and try to get the same situation reproduced in our environment. I'll get back to you later today!
     
  17. Rasheed187

    Rasheed187 Registered Member

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    Still no reply to post #641. What do you think about it markloman? ;)

    https://www.wilderssecurity.com/showpost.php?p=2257012&postcount=641

    Also, on my Win XP Pro SP2 box it stops Media Player Classic from loading.

    Plus I can not install the new version, it refuses to install the service/driver, it just pops up the configuration-screen from the old version. o_O
     
  18. Stupendous Man

    Stupendous Man Registered Member

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    @ markloman

    Perhaps you could also have a look at my August 5th post?

    Thanks very much
    and best regards
     
  19. SpeedyPC

    SpeedyPC Registered Member

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    Oh wonderful I'm glad you're looking into this issue cause I was getting worried, and I've forgot he was on holidays.

    Thank you Markloman for keeping me in the loop.
     
  20. Nightwalker

    Nightwalker Registered Member

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    Does it play nice with Kaspersky 2014 and VoodooShield ?

    It seems to be a great security tool :cool:
     
  21. Stupendous Man

    Stupendous Man Registered Member

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    @ erikloman
    @ markloman
    and also @ everyone else

    In addition to my August 5th post
    [NB please read that full August 5th post],
    in which I wrote:
    And indeed, there still doesn't seem to be anything wrong with the hmpalertsvc service, according to the fact that it is running nicely as the multiple flyout issue occurs.

    However, as I noticed today,
    when the multiple flyout issue reoccurred once again, and I didn't want to reboot the system to fix it,
    I stopped the running hmpalertsvc service, confirmed, restarted the hmpalertsvc service, confirmed, and I noticed that fixed the multiple flyout issue.

    So, even though there doesn't seem to be anything wrong with the hmpalertsvc service when the multiple flyout issue occurs (as the service is running nicely), stopping and restarting the hmpalertsvc service fixes the issue, just as good as rebooting the system does.

    I think SurfRight may want to know about that information, in relation to developing a fix for the flyout issue,
    and for the HitmanPro.Alert users it's nice to know that stopping and restarting the hmpalertsvc service fixes the issue as good as rebooting the system does (and is much quicker, of course).


    Best regards
     
  22. erikloman

    erikloman Developer

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    The problem seems to be related to the computer getting into stand-by or hibernation. In any case, I think I know where we need to look for a fix. Triggering the issue though is not that trivial as it seems to happen over time.
    Thanks for the summary, look for an update in the near future :thumb:
     
  23. Stupendous Man

    Stupendous Man Registered Member

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    @ erikloman

    Please, don't be too sure of that!

    Please, read what I wrote earlier, in my August 5th post:
    The same applied today -
    the HitmanPro.Alert multiple flyout issue occurred right after boot and logging in and opening the browser, with absolutely no connection to sleep mode whatsoever.


    Best regards
     
  24. erikloman

    erikloman Developer

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    I know that its not only caused by stand-by/hibernate. I hope that we can trigger the issue quicker. But "right after boot" is really quick.
    Thanks for your thorough reports, really appreciated. I'm confident we can solve the issue soon.
     
  25. Stupendous Man

    Stupendous Man Registered Member

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    That would be splendid.
    Thanks very much, Erik.
    And I hope you had a nice summer holiday.

    Thanks again
    and best regards
     
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