HijackThis Log---Please Help

Hi,
I am trying to remove the Prosearch toolbar from my browser. I ran HijackThis, and the log is below. Could you please review this log, and let me know which items should be fixed?
Thank you.
--Will


Logfile of HijackThis v1.97.7
Scan saved at 1:48:16 AM, on 7/9/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\igfxtray.exe
C:\WINNT\System32\hkcmd.exe
C:\WINNT\System32\SK9910DM.EXE
C:\WINNT\GWMDMMSG.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\PhoneTools\CapFax.EXE
C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Mix body eq\fivecoolpure.exe
C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe
C:\Program Files\Microsoft Money\System\Money Express.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Owner\Application Data\ootr.exe
C:\WINNT\System32\hgv.exe
C:\Program Files\GhostSurf\GhostSurf.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\wuauclt.exe
C:\Documents and Settings\Owner\My Documents\Personal\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://prosearching.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://prosearching.com/searchbar.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://prosearching.com/passthrough/index.html?http://www.nytimes.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://prosearching.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://prosearching.com/searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://prosearching.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:7212
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {34F96153-9A62-7B9A-D123-62550BD32D6B} - C:\WINNT\System32\grkhr.dll
O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINNT\questmod-1.dll
O2 - BHO: (no name) - {9527D42F-D666-11D3-B8DD-00600838CD5F} - C:\WINNT\System32\IETie.dll
O2 - BHO: (no name) - {BB60A342-EA65-3BC0-4852-8FF7D0C26739} - C:\PROGRA~1\CREATI~1\ANTILESS.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Eachmove - {408CE9F2-2FBC-DB14-95EB-4B36C5D655F3} - C:\PROGRA~1\CREATI~1\ANTILESS.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\System32\hkcmd.exe
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [CapFax] C:\Program Files\PhoneTools\CapFax.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [settings hide] C:\PROGRA~1\Mix body eq\fivecoolpure.exe
O4 - HKLM\..\Run: [DM_Server] C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe /onreboot
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [Ltho] C:\Documents and Settings\Owner\Application Data\ootr.exe
O4 - HKCU\..\Run: [Nbva] C:\WINNT\System32\hgv.exe
O4 - Global Startup: GhostSurf.lnk = C:\Program Files\GhostSurf\GhostSurf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O8 - Extra context menu item: Allow personal info to reach this site - file://C:\Program Files\GhostSurf\info.allow.html
O8 - Extra context menu item: Allow popups on this site - file://C:\Program Files\GhostSurf\popup.allow.html
O8 - Extra context menu item: Allow this advertisement - file://C:\Program Files\GhostSurf\menu.allowimg.html
O8 - Extra context menu item: Block personal info from this site - file://C:\Program Files\GhostSurf\info.block.html
O8 - Extra context menu item: Block popups on this site - file://C:\Program Files\GhostSurf\popup.block.html
O8 - Extra context menu item: Block this advertisement - file://C:\Program Files\GhostSurf\menu.blockimg.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Control Pad (HKLM)
O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
O9 - Extra button: GhostSurf Privacy Center (HKLM)
O9 - Extra 'Tools' menuitem: GhostSurf Privacy Center (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM)
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: LiveWorld EZTalk 3.0 - http://live.liveworld.com/java/ezmed/ezmed.cab
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/SassCln.CAB
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/Z4/heartbeat.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 

Please help with this request.

 

Hi Will Howard

Wow - quite a "laundry list"

Check the following items in HijackThis.
Close all windows except HijackThis and click "Fix checked":

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://prosearching.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://prosearching.com/searchbar.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://prosearching.com/passthrough...ww.nytimes.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://prosearching.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://prosearching.com/searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://prosearching.com/searchbar.html

O2 - BHO: (no name) - {34F96153-9A62-7B9A-D123-62550BD32D6B} - C:\WINNT\System32\grkhr.dll
O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINNT\questmod-1.dll
O2 - BHO: (no name) - {9527D42F-D666-11D3-B8DD-00600838CD5F} - C:\WINNT\System32\IETie.dll

O2 - BHO: (no name) - {BB60A342-EA65-3BC0-4852-8FF7D0C26739} - C:\PROGRA~1\CREATI~1\ANTILESS.dll

O3 - Toolbar: Eachmove - {408CE9F2-2FBC-DB14-95EB-4B36C5D655F3} - C:\PROGRA~1\CREATI~1\ANTILESS.dll

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot <-------optional

O4 - HKLM\..\Run: [settings hide] C:\PROGRA~1\Mix body eq\fivecoolpure.exe

O4 - HKLM\..\Run: [DM_Server] C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe /onreboot

O4 - HKCU\..\Run: [Ltho] C:\Documents and Settings\Owner\Application Data\ootr.exe

O4 - HKCU\..\Run: [Nbva] C:\WINNT\System32\hgv.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE <-----optional

O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab

NOTE....even in safe mode you may have to open taskmanager and end task on some of them before you can delete them.

Make sure you can view hidden and system files: Instructions here

Then Boot to safe mode: Instructions here

Delete the following files\folders IF still present:


C:\PROGRAM FILES\COMET SYSTEMS <= the entire folder

C:\WINNT\System32\hgv.exe

Then reboot and use AdAware as described :
HERE

Spybot S&D
The download for Spybot S&D is available here: http://www.computercops.biz/downloads-file-108.html

Install by double-clicking on the downloaded file.
Run Spybot S&D from desktop icon or Start menu.
Press "Search for updates" button to get list of updates available.
Press "Download updates" button.
Close all IE windows and close & restart Spybot S&D.
Press "Check for problems" button.
Have SpyBot remove all it marks in red by pressing "Fix selected problems".

Close Spybot S&D, reboot your system .

Then browse to the C:\documents and settings\\User Name (repeat for all users)\local settings\temp folder and delete all files and folders in it.
Then browse to the C:\Windows\Temp folder and delete all files in it.
Then in internet explorer click tools>internet Options>General. Click on Delete Files make sure you get all offline content as well.

Then Disable system restore: Instructions here
Reboot

Enable System Restore.

Pls. post another log.

 

Hi Marianna,

Thank you very much for your help. I followed the steps, and the Prosearch toolbar is now gone! That's a relief!

Things seem to be working fine, except that I now have a problem when I use Google. If I click on a link after searching in Google, instead of getting the website I want, I get the Google main search page again. Is there anything in the HijackThis log below that explains this problem? Please help with this, if possible.

Thank you.
--Will Howard

NEW LOG---7/18/04

Logfile of HijackThis v1.97.7
Scan saved at 6:09:48 PM, on 7/18/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\igfxtray.exe
C:\WINNT\System32\hkcmd.exe
C:\WINNT\System32\SK9910DM.EXE
C:\WINNT\GWMDMMSG.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\PhoneTools\CapFax.EXE
C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\Program Files\Microsoft Money\System\Money Express.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\GhostSurf\GhostSurf.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\wuauclt.exe
C:\Documents and Settings\Owner\My Documents\Personal\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nytimes.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:7212
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {9527D42F-D666-11D3-B8DD-00600838CD5F} - C:\WINNT\System32\IETie.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\System32\hkcmd.exe
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [CapFax] C:\Program Files\PhoneTools\CapFax.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - Global Startup: GhostSurf.lnk = C:\Program Files\GhostSurf\GhostSurf.exe
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O8 - Extra context menu item: Allow personal info to reach this site - file://C:\Program Files\GhostSurf\info.allow.html
O8 - Extra context menu item: Allow popups on this site - file://C:\Program Files\GhostSurf\popup.allow.html
O8 - Extra context menu item: Allow this advertisement - file://C:\Program Files\GhostSurf\menu.allowimg.html
O8 - Extra context menu item: Block personal info from this site - file://C:\Program Files\GhostSurf\info.block.html
O8 - Extra context menu item: Block popups on this site - file://C:\Program Files\GhostSurf\popup.block.html
O8 - Extra context menu item: Block this advertisement - file://C:\Program Files\GhostSurf\menu.blockimg.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Control Pad (HKLM)
O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
O9 - Extra button: GhostSurf Privacy Center (HKLM)
O9 - Extra 'Tools' menuitem: GhostSurf Privacy Center (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM)
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: LiveWorld EZTalk 3.0 - http://live.liveworld.com/java/ezmed/ezmed.cab
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/SassCln.CAB
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/Z4/heartbeat.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 

Hi Will,

sorry, couldn't come back earlier as we had a poweroutage for several hours

I looked at your log - I can NOT see anthing "strange".

Is this correct:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:7212 ??

If not, you could fix it in HJT - and see if that helps if it's gone. You can always restore this one as HJT made backups.

Otherwise I see nothing -