Dear Acronis... I have a suggestion that would possibly help reduce complaints and the number of actual difficulties your customers experience with your software. It is simply this... When someone purchases an upgrade or new version, make sure they receive the most current build available at the time of purchase. I'll give you my situation to support this. I purchased an upgrade to TI 8.0 the night of 9/27/2004. I have a dialup internet connection, so I did the download of 22+MB overnight. The file finished sometime around 5:00am. When I installed TI 8.0 and began working with it, I discovered problems in setting a specific archive size for my backup. I learned after some effort in searching this forum and posting my symptoms that my problems stemmed from a bug in build #763, now cured in current builds. Well, I mistakenly assumed I had the most current version because I had just downloaded it YESTERDAY, right?? WRONG!! The most current version, after checking your update page is build #771, which to my surprise has been available as an UPDATE since September 2, 2004... My question is why can you not make your most current version build more readily available for download at the time of PURCHASE?? Updates are great and I'm thankful for them. However, Instead of getting a "FRESH" product, I downloaded a STALE version full of bugs. On top of that, I then had to turn around and RE-DOWNLOAD another 22+MB product to fix the problem... Tell me... Would you be a little upset if you bought a perishable item from the grocery store with a current freshness date on the outside, but when you unwrapped it, you discovered it was really a MONTH past expiration and had been repacked as "NEW" and crawling with bugs?? I think you would. Getting the RIGHT version the FIRST time would have saved me much inconvenience and would have gone a long way toward boosting my confidence in your product. Certainly SOMEONE in Acronis could make #771 available on the download servers from Element 5 (or whatever) between 9/2/2004 and 9/27/2004?? I understand there must be some "lag time" between when updates become available and when you can get them out as finished products, but a MONTH? (And don't tell me everyone else takes TWO months... If your new Chevy breaks down, it is of little comfort and even less HELP to know that Fords break down more often... You'd still be STUCK ) Hey, you guys have THE premier backup product out there! I've tried many different combinations of hardware/software backup "solutions" (pft!) There always seems to be SOME sort of problem that severely limits their use and effectiveness. Heck some of them just plain don't even WORK AT ALL! Acronis TI 6.0 saved my BACON last week when Win XP decided to GUT itself after SP2 installed. I was able to restore from a 11/2003 TI 6 backup and save most of my stuff. I lost everything from 11/2003 through last week. Mainly emails... If I would have had TI 8.0 then, I would have been up and running in minutes from the previous nights full backup append without a single byte gone! So, your product is the BEST, bar none. Just give us great customer service and stay on top of things and the masses will sell your product FOR YOU. This forum (and anywhere else Acronis is discussed) is where you are made or broken... When two competing products are otherwise equal, GREAT SERVICE (or lack of it...) is what sets them apart. (In some cases, I'd buy in INFERIOR product that had EXCELLENT SUPPORT!)I've seen posts in here about people not getting responses from Support and no follow up... In this day and age where we have email, voice mail, user forums, automation and the like, there is just NO EXCUSE for people falling through the cracks. If you want to see a great example of how to handle customer service inquiries... Check out how APC handles their customers. I had problems with a couple of their power backup units that were ATTROCIOUS. The problem involved MONTHS of back and forth communication and they even sent me six different units during the whole ordeal to try to resolve the problem. I was dismayed by gross defects in their normally superior products. I now have the greatest respect for their company because they STAYED WITH ME during the process and finally DID resolve the problems. I continue to recommend their products to others. However, that could very easily have gone the other way. Bottom line: Don't blow people off and treat them with respect even when they sometimes don't deserve it. Others are watching... Thanks for listening!