Help!

Discussion in 'ewido anti-spyware forum' started by zhaoxiubo, Oct 12, 2006.

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  1. zhaoxiubo

    zhaoxiubo Registered Member

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    I need to restore some important data from the ewido's quarantined. When i selected what i would do with and clicked "restore", it would asked me whether i am sure to do that. I chose yes. After a few seconds, it would pop up a message box saying that an error happened during restoring. So i cannot obtain what i want.
    Who can help me? My email is bjzhaoxiubo@gmail.com.
    Thanks!
     
  2. zhaoxiubo

    zhaoxiubo Registered Member

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    I know the quarantined are all encrypted, then how can i decrypted them?
     
  3. peter.ewido

    peter.ewido former ewido team

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    Have you already tried restoring it to a different location?
     
  4. zhaoxiubo

    zhaoxiubo Registered Member

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    it seems that ewido doesn't afford that option.
    just"restore?""yes!""error!"
    :blink:
     
  5. peter.ewido

    peter.ewido former ewido team

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    Does the target file already exist? Does the path exist? Perhaps it's a file that gets automatically regenerated. You can also send it to our support and we will restore it manually for you.
     
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