help with boot disk

Discussion in 'Acronis True Image Product Line' started by wallis, Feb 9, 2005.

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  1. wallis

    wallis Registered Member

    Joined:
    Feb 9, 2005
    Posts:
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    hi im trying to restore an image using acronis true image server 8,i am
    booting from a full recovery disk, i am able to boot from it but as soon
    as i go to move the mouse the pointer just freezes and i am unable to
    continue, please could you advise me on what i should do......i am able
    to use a safe boot disk but then the image which i am trying to access
    which resides on an external firewaire disk is not available to view
    because of missing firewire drivers...please help...thx

    wallis
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello wallis,

    Thank you for choosing Acronis True Image Server (http://www.acronis.com/enterprise/products/ATIS/).

    We are really sorry for the inconveniences.

    Please let us know whether you use USB or PS/2 mouse. If it is USB model please try to change "USB Legacy Support" setting in BIOS and see whether the problem persists. Also please check whether you may perform the operations using only keyboard or the software hangs completely.

    Please let us know whether the "aspi=off noapic" workaround helps (please see https://www.wilderssecurity.com/showthread.php?t=55317).

    Thank you.
    --
    Ilya Toytman
     
  3. wallis

    wallis Registered Member

    Joined:
    Feb 9, 2005
    Posts:
    2
    the thing is, is that just for a moment my usb mouse can move the pointer then the pointer freezes, it is the same if i use a legacy ps2 mouse and disable my usb mouse.....i do not have a ps2 keyboard only usb so cant try that.
     
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