Help required - Infected PC

Discussion in 'adware, spyware & hijack cleaning' started by sts91, Jun 26, 2004.

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  1. sts91

    sts91 Registered Member

    Joined:
    Jun 22, 2004
    Posts:
    3
    I have an infection which I'm finding it difficult to get rid of... The symptoms are closure of Norton AV and redirection of home pages. It's even closing down my msconfig and regedit sessions before I can get rid of startups etc. Ive tried to disinfect using Adaware and Panda online scan - but following each reboot the infection returns. I've included my Hijackthis log below - If anyone out there can give me advice that would be appreciated.... Thanks. o_O o_O

    Logfile of HijackThis v1.97.7
    Scan saved at 21:43:27, on 22/06/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\pavsrv51.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\AVENGINE.EXE
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\apvxdwin.exe
    C:\WINDOWS\System32\smsc.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\WebProxy.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\temp\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/...gen/default.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.euro.dell.com/countries/...gen/default.htm
    F2 - REG:system.ini: UserInit=C:\Windows\System32\wsaupdater.exe,
    O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE" /s
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKLM\..\Run: [Win32 USB2 Driver] smsc.exe
    O4 - HKLM\..\RunServices: [WSSAConfiguration] wmmon32.exe
    O4 - HKLM\..\RunServices: [Microsoft Update] wserv32.exe
    O4 - HKLM\..\RunServices: [Win32 USB2 Driver] smsc.exe
    O4 - HKLM\..\RunServices: [Microsoft Restore] scrgrd.exe
    O4 - HKCU\..\Run: [Win32 USB2 Driver] smsc.exe
    O4 - HKLM\..\RunOnce: [Win32 USB2 Driver] smsc.exe
    O4 - HKCU\..\RunOnce: [Win32 USB2 Driver] smsc.exe
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O10 - Unknown file in Winsock LSP: c:\program files\panda software\panda titanium antivirus 2004\pavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\panda software\panda titanium antivirus 2004\pavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\panda software\panda titanium antivirus 2004\pavlsp.dll
    O16 - DPF: {10ABC6DB-E091-4EAE-98DD-21B5A2460714} (DetInstaller Class) - http://www.pandasoftware.es/avcheck...s/AvDetInst.cab
    O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/p...s/GSManager.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} - http://www.mt-download.com/MediaTicketsInstaller.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/...ash/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{CC6C0B3F-C6F8-48D4-BEC7-5C20A50B2CA1}: NameServer = 194.72.9.39 194.74.65.68
     
  2. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    Before you start, please unzip or move hijackthis to a separate folder. The program will make backups in the folder in the folder it's in.
    These easily get lost in a Temp folder or in the root of C: or get scattered all over the desktop and we need to empty the temp folders to remove the hijackers

    Run hijackthis, tick these entries listed below and ONLY these entries, double check to make sure, then make sure all browser & email windows are closed and press fix checked


    F2 - REG:system.ini: UserInit=C:\Windows\System32\wsaupdater.exe,
    O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)
    O4 - HKLM\..\Run: [Win32 USB2 Driver] smsc.exe
    O4 - HKLM\..\RunServices: [WSSAConfiguration] wmmon32.exe
    O4 - HKLM\..\RunServices: [Microsoft Update] wserv32.exe
    O4 - HKLM\..\RunServices: [Win32 USB2 Driver] smsc.exe
    O4 - HKLM\..\RunServices: [Microsoft Restore] scrgrd.exe
    O4 - HKCU\..\Run: [Win32 USB2 Driver] smsc.exe
    O4 - HKLM\..\RunOnce: [Win32 USB2 Driver] smsc.exe
    O4 - HKCU\..\RunOnce: [Win32 USB2 Driver] smsc.exe
    O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} - http://www.mt-download.com/MediaTicketsInstaller.cab

    Reboot into safe mode by following instructions here: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
    then as some of the files or folders you need to delete may be hidden do this:
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    Delete these files

    C:\Windows\System32\wsaupdater.exe
    C:\WINDOWS\System32\smsc.exe
    C:\WINDOWS\System32\wserv32.exe
    C:\WINDOWS\System32\ wmmon32.exe
    C:\WINDOWS\System32\scrgrd.exe

    then go to C:\Documents and Settings\USER NAME\Local Settings\Temp and select everything in that folder and delete it

    as XP will not let you delete files less than 24 hours old as it thinks it might need them please also do this
    while in the temp folder, select view and select details.
    then right click a blank part and select arrange icons by, and select show in groups and modified, that will give a list of all files in date order with today at the top of the page.
    select all the files/folders except the today ones and delete them all.

    and select EVERYTHING in C:\windows\temp except temporary internet files, cookies and history folders and delete all that as well

    1) Open Control Panel
    2) Click on Internet Options
    3) On the General Tab, in the middle of the screen, click on Delete Files
    4) You may also want to check the box "Delete all offline content"
    5) Click on OK and wait for the hourglass icon to stop after it deletes the temporary internet files
    6) You can now click on Delete Cookies and click OK to delete cookies that websites have placed on your hard drive

    then
    Reboot normally &

    Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

    Spybot - Search & Destroy from http://security.kolla.de
    AdAware 6 from http://www.lavasoft.de/support/download


    Run Sybot S&D

    After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

    Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

    then reboot &

    Run ADAWARE

    Before you scan with AdAware, check for updates of the reference file by using the "webupdate".
    the current ref file should read at least 01R324 22.06.2004 or a higher number/later date
    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

    then.........

    go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and "Let windows remove files in use at next reboot"

    then...... click "proceed" to save your settings.

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it. (Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

    reboot again

    then post a new hijackthis log to check what is left
     
  3. sts91

    sts91 Registered Member

    Joined:
    Jun 22, 2004
    Posts:
    3
    Thanks Derek I'll post back shortly...
     
  4. sts91

    sts91 Registered Member

    Joined:
    Jun 22, 2004
    Posts:
    3
    Derek - Completed above - see below log.... Managed to get Norton AV loaded - but it's now displaying a panel stating that it is under attack from a virus.. Panel 105,1.....

    Logfile of HijackThis v1.97.7
    Scan saved at 19:57:50, on 27/06/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\pavsrv51.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\AVENGINE.EXE
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE
    C:\WINDOWS\System32\wtscc.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\WebProxy.exe
    C:\temp\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.ultralase.co.uk/main/index_Ref_81.html
    R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1629.0\en-gb\msntb.dll
    O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE" /s
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [WAPI] C:\WINDOWS\System32\wtscc.exe
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O10 - Unknown file in Winsock LSP: c:\program files\panda software\panda titanium antivirus 2004\pavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\panda software\panda titanium antivirus 2004\pavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\panda software\panda titanium antivirus 2004\pavlsp.dll
    O16 - DPF: {10ABC6DB-E091-4EAE-98DD-21B5A2460714} (DetInstaller Class) - http://www.pandasoftware.es/avchecker/controles/AvDetInst.cab
    O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab28578.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28578.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    Thanks for your help....
     
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