Help Please

Discussion in 'adware, spyware & hijack cleaning' started by SVR, Apr 13, 2004.

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  1. SVR

    SVR Guest

    Can anyone interpret this HijackThis log. My google toolbar disapeared and I cannot run Excel, Word, Outlook etc. I am currently using Office 2003.

    Any help is greatly appreciated.

    Thanks
    SV

    Logfile of HijackThis v1.97.7
    Scan saved at 4:57:16 PM, on 4/13/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis1.exe
    C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Common Files\Pumatech Shared\5.3\LiveUpdate Client\PtLUWorker.exe
    C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
    C:\PROGRA~1\eCopy\Desktop\PCLprint\mrmlnc32.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Common Files\efax\HotTray.exe
    C:\Program Files\ACD Systems\ImageFox\ImageFox.exe
    C:\Program Files\Common Files\efax\Dllcmd32.exe
    C:\Program Files\Intuit\QuickBooks Pro 2002\Components\QBAgent\qbdagent2002.exe
    C:\Program Files\Intuit\QuickBooks Pro 2000\Components\QBAgent\QBDAgent.exe
    C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    C:\Program Files\Sony Handheld\HOTSYNC.EXE
    C:\WINDOWS\System32\mrtMngr.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\sfreireich\Local Settings\Temporary Internet Files\Content.IE5\GPQZGPAB\HijackThis[1].exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com/1Q00CDT/0409/bl8.asp
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://go.compaq.com/1Q00CDT/0409/bl7.asp
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [pdfFactory Dispatcher v1] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis1.exe
    O4 - HKLM\..\Run: [Opware12] "C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [PtLiveUpdate] C:\Program Files\Common Files\Pumatech Shared\5.3\LiveUpdate Client\PtLUWorker.exe
    O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
    O4 - HKLM\..\Run: [eCopy Desktop Printer Service] C:\PROGRA~1\eCopy\Desktop\PCLprint\mrmlnc32.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
    O4 - Global Startup: eFax.com Tray Menu.lnk = C:\Program Files\Common Files\efax\HotTray.exe
    O4 - Global Startup: ImageFox.lnk = ?
    O4 - Global Startup: Live Menu.lnk = C:\Program Files\Common Files\efax\Dllcmd32.exe
    O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro 2002\Components\QBAgent\qbdagent2002.exe
    O4 - Global Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro 2000\Components\QBAgent\QBDAgent.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {10000000-1000-0000-1000-000000000000} - ms-its:mhtml:file://c:\MAIN.MHT!http://213.159.117.236/buka.chm::/x.exe
    O16 - DPF: {11111111-1111-1111-1111-111111111157} - file://C:\Program Files\Internet Explorer\Q330994.exe
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://intuit-itsolutionsevents.webex.com/client/v_mywebex/event/ieatgpc.cab
    O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://content.kontiki.com/kdx/v2.20/kontiki/kontiki/current/kdx.cab
     
  2. SVR

    SVR Guest

    The first log was after Microdoft outlook was removed.

    Here it is after re-installed. The programs still exists.

    Thanks again

    SV

    Logfile of HijackThis v1.97.7
    Scan saved at 5:15:31 PM, on 4/13/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Common Files\Pumatech Shared\5.3\LiveUpdate Client\PtLUWorker.exe
    C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
    C:\PROGRA~1\eCopy\Desktop\PCLprint\mrmlnc32.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Common Files\efax\HotTray.exe
    C:\Program Files\ACD Systems\ImageFox\ImageFox.exe
    C:\Program Files\Common Files\efax\Dllcmd32.exe
    C:\Program Files\Intuit\QuickBooks Pro 2002\Components\QBAgent\qbdagent2002.exe
    C:\Program Files\Intuit\QuickBooks Pro 2000\Components\QBAgent\QBDAgent.exe
    C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    C:\Program Files\Sony Handheld\HOTSYNC.EXE
    C:\WINDOWS\System32\mrtMngr.EXE
    C:\WINDOWS\System32\msiexec.exe
    C:\Download\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com/1Q00CDT/0409/bl8.asp
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://go.compaq.com/1Q00CDT/0409/bl7.asp
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [pdfFactory Dispatcher v1] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis1.exe
    O4 - HKLM\..\Run: [Opware12] "C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [PtLiveUpdate] C:\Program Files\Common Files\Pumatech Shared\5.3\LiveUpdate Client\PtLUWorker.exe
    O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
    O4 - HKLM\..\Run: [eCopy Desktop Printer Service] C:\PROGRA~1\eCopy\Desktop\PCLprint\mrmlnc32.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
    O4 - Global Startup: eFax.com Tray Menu.lnk = C:\Program Files\Common Files\efax\HotTray.exe
    O4 - Global Startup: ImageFox.lnk = ?
    O4 - Global Startup: Live Menu.lnk = C:\Program Files\Common Files\efax\Dllcmd32.exe
    O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro 2002\Components\QBAgent\qbdagent2002.exe
    O4 - Global Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro 2000\Components\QBAgent\QBDAgent.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: Research (HKLM)
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {10000000-1000-0000-1000-000000000000} - ms-its:mhtml:file://c:\MAIN.MHT!http://213.159.117.236/buka.chm::/x.exe
    O16 - DPF: {11111111-1111-1111-1111-111111111157} - file://C:\Program Files\Internet Explorer\Q330994.exe
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://intuit-itsolutionsevents.webex.com/client/v_mywebex/event/ieatgpc.cab
    O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://content.kontiki.com/kdx/v2.20/kontiki/kontiki/current/kdx.cab
     
  3. SVR

    SVR Guest

    Both Spybot and Adaware were ran before HjackThis.

    thanks

    SV
     
  4. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    First download CWshredder from https://www.wilderssecurity.com/showthread.php?t=14086 then Run it
    Close all browser windows, click on the cwshredder.exe then click "FIX" (Not "Scan only") and let it do it's thing.

    Now as CWS installs via the byte verifier exploit in M$ JavaVM, just surfing a page with an infected applet can install it with no user participation. So once you’ve run the above, it is vital that you go here, click Scan for updates in the main frame, and download and install all CRITICAL updates recommended.

    then reboot & post a new log
     
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