HELP on SATA harddisk backup problem

Discussion in 'Acronis True Image Product Line' started by kkcci88888, Jul 2, 2007.

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  1. kkcci88888

    kkcci88888 Registered Member

    Jul 2, 2007
    Either my new computer set or Laptop both are using SATA harddisk and after I use the Acronis True Image boot disk to boot up and create a new image, it just reported that no Harddisk found ... o_O o_O o_O o_O

    Anything need to set on BIOS in order to let the Acronis backup software to recognited the SATA harddisk.


  2. jmk94903

    jmk94903 Registered Member

    Jul 10, 2004
    San Rafael, CA
    Check BIOS settings for the SATA drives. If there is an IDE or Native option, you could try that. However, changing this may not allow the system to boot into Windows.

    Check out the BartsPE disk as a better alternative. It boots into Windows and has the Windows SATA drivers which is what you need.
  3. MudCrab

    MudCrab Imaging Specialist

    Nov 3, 2006
    You don't say what version and build of TI you are using. TI 10, build 4,942 is currently the latest and supports more chipsets than the previous versions/builds.

    You could also try the troubleshooting steps outlined in the Please Read Before You Post sticky.
  4. Huupi

    Huupi Registered Member

    Sep 2, 2006
    I had similar problems in the past with ATI 9,i did everything to got it work but no joy,thereafter i tried several others,some for me too complicated and others with similar problems like ATI. Then i took SP to task and pffft what a relief my Sata harddisk recognised at last,from there everything went smooth,and imaging routine is now like opening a worddocument.SP is very fast and rocksolid,but you if get Ati to work for you with patches i would stay with Ati cause then there is no real benefit to switch over.
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello kkcci88888,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please answer MudCrab's question and let us know the exact name and build number of the Acronis True Image you use. You can find this information in the Help -> About dialog.

    It is recommended to use the latest build of the appropriate version of Acronis True Image. To get access to updates you should first register your software.

    Please also make sure that Acronis True Image Bootable CD is created with the latest build of the program.

    If you already using the latest build and the issue persists, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    Note that if you use an older version of Acronis True Image (version 8.0 or lower) you should press F11 button when the "Starting Acronis Loader..." message appears and not when the selection screen appears (Acronis True Image 8.0 Bootable Rescue CD for example does not have any selection screen).

    If the issue still persists then please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. In addition, provide the exact vendor and model of the hard drive controller and hard drives you use.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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