HELP!!! needed for retrieving online storage in Norton 360

Discussion in 'other software & services' started by bearanne, Jul 2, 2007.

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  1. bearanne

    bearanne Registered Member

    Jul 2, 2007
    I am so frustrated! The computer gods do not love me. In the last 2 weeks I have lost both my PC and laptop harddrives - and all my data. I remembered that I had backed up my data to online storage available in Norton 360 - but I have been totally unable to retrieve it, despite HOURS and multiple conversations with Symantec techs. Can anyone offer some insights?
  2. GlobalForce

    GlobalForce Regular Poster

    Jun 30, 2004
    Garden State, USA
    Hi Bearanne, Welcome!

    Not having familiarity with 360, perhap's you would answer a few question's, in detail please.

    Is your subscription current (not sure if this matter's)?

    *How* are you attempting to retrieve this storage (and was the location default)?

    Has your *type* of internet connection changed since first creating the account (which is dial-up or high speed)?

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