HELP!!! needed for retrieving online storage in Norton 360

Discussion in 'other software & services' started by bearanne, Jul 2, 2007.

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  1. bearanne

    bearanne Registered Member

    Joined:
    Jul 2, 2007
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    I am so frustrated! The computer gods do not love me. In the last 2 weeks I have lost both my PC and laptop harddrives - and all my data. I remembered that I had backed up my data to online storage available in Norton 360 - but I have been totally unable to retrieve it, despite HOURS and multiple conversations with Symantec techs. Can anyone offer some insights?
     
  2. GlobalForce

    GlobalForce Regular Poster

    Joined:
    Jun 30, 2004
    Posts:
    3,581
    Location:
    Garden State, USA
    Hi Bearanne, Welcome!

    Not having familiarity with 360, perhap's you would answer a few question's, in detail please.

    Is your subscription current (not sure if this matter's)?

    *How* are you attempting to retrieve this storage (and was the location default)?

    Has your *type* of internet connection changed since first creating the account (which is dial-up or high speed)?



    Steve
     
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