HELP- mouse disabled by acronis-cannot get into windows

Discussion in 'Acronis True Image Product Line' started by KRISHNA, Feb 3, 2007.

Thread Status:
Not open for further replies.
  1. KRISHNA

    KRISHNA Registered Member

    Joined:
    Feb 3, 2007
    Posts:
    1
    Hi
    I installed Acrnonis 10, running windows xp. Installed okay. Then asked to restart computer. On doing that brought up acronis options page- but DISABLED the MOUSE - so cannot use the interface completely-
    I am stuck- cannot delet Acronis as I cannot get into windows.
    Please advise. Appreciate any help I can get.
     
  2. greencoconut

    greencoconut Registered Member

    Joined:
    Jan 9, 2007
    Posts:
    38
    you can do anything in windows without mouse.. can you tab to where you need?
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello KRISHNA,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Could you please clarify if the reboot was a part of the installation or it was a part of the operation you have performed using Acronis True Image (creation of Acronis Secure Zone, activation of Acronis Startup Recovery Manager)?

    Please also clarify what do you mean by "acronis options page".

    Thank you.
    --
    Aleksandr Isakov
     
Thread Status:
Not open for further replies.