help.little knowledge has no idea

this is my first post on any forum like this so im not even sure if it is in the right place of if any1 can help.
having cleared up all viruses on my pc, what i know of at least i am having problems with norton antiviruse's pop ups..i now get the message:

virus alert.high risk..norton antivirus has detected and removed a virus from your computer
object name c:/windows/sysjr32.dll
virus name download.trojan
action taken the file was automatically deleted

im assuming from this that it has got rid of the virus yet this keeps popping up every 2-3 mins..however the object name sometimes changes to a few different things..this is really getting on my nerves as with my very little knowledge i have no idea how to sort it..also i have another problem in which my internet connection keeps turning itself off and im having to reconnect.
after running my norton antivirus with all the latest updates it still says i dont have a virus and so these two problems are really puzzling me...many thanks to any1 who can help me

 

welcome to the forum, regarding the disconnection problem, do you see any eroor messages? what version of WIndows you are running?

 

thanks for the welcome AMRX...there are no error messages the internet just shuts down.been in touch with bt broadband but they are still to get back to me...running windows xp...if u have any knowledge on my prob with norton i will be very greatful..just cant seem to get rid of the pop ups even though i dont have any viruses.

thanks for the link aswell ronjor..although that isn't my prob as i dont actually have a virus when i complete my scan...as my name says though i have very little knowledge so if the trojan's dont show up on norton antivirus scan will some1 tell me as then i'll have to go through and get rid of them...just thought that they came up as well during the scan

thanks again

 

Try running a scan with "System Restore" turned off...

Let us know how you go...

Cheers

 

did as u said and ran a scan with system restore off but as i thought there were no trojans or viruses present...only three adware programs..although i can never get rid of them either...anyway the norton virus alerts are still coming up.but as u can tell i have no trojans....it seems like there is a prob with the norton itself but no1 can work out what it is as no1 has heard of this happening before. this alert just keeps coming up without there actually being anything wrong on my computer...thans again and hope that u can give me some more knowledge on this problem

 

Sounds very much like the horrible CWS variant that's doing the rounds.Absolute murder to get rid of.

Your best bet is to post a HijackThis! log on a forum such as http://cexx.org (there are others listed at the top of the Wilders forum,in the announcment section regarding Wilders no longer offering a HijackThis! deciphering service).

It's good news that Norton can actually "see" at least one of the randomly named infecting dlls.You're heading for a sharp learning curve-this one is a real baptism of fire for a "newbie".

Just hang in there,keep a cool head-it can be defeated.You'll have learned an unbelievable amount after dealing with this nasty.

Good luck!

 

Cexx appears to be down..try any of the Forums listed here:

http://a-sap.org/

 

Hello Little_knowledge,

Will you please send me the culprit dll file(s) at wilderskid@yahoo.com ?

With Thanks !
Newkid

 

hi all, first off let me thank you all for your help as this is really getting to me.

first to ronjor, have ad-adware already installed but that isnt doing any good,also have spybot and as you know norton internet security/antivirus

next, 3to11, thanks for the info, just like me to get something that hard to get rid of..lol..so does this mean there is infected files on my comp even though its not comming up on the antivirus scan.suppose the 1 good thing is that like you said i will have lernt quite alot..have to change my name to slightly more knowledge.how do i go about getting highjackthis and posting the results on a sight..remember the name.

thanks for the info bout the forum being down, try out 1 of the others when i get the highjackthis program.

as always thanks for the info and hopefully i'll get this sorted soon.

 

dear little knowledge, sorry i lost your thread. regarding your connection failure, it should be a regular problem not related with virus, except the case of a dialer. the problem you are facing is that you have a bad program which is downloading the trojan but good old Norton is dleleting it everytime. so not to worry and try to pinpoint that bad program, my suggestion is to submit your HJT log to a dedicated forum, send your DLLs to Newkid and run this free virus removal utility from www.mwti.net.

 

Can you download and run CWShredder available from here:

https://www.wilderssecurity.com/showthread.php?t=14086

Let us know how you go...

Cheers

 

Posted by Little Knowledge,

Hang in there LK , I experienced this sort of problem early on, and can tell you it was no picnic.
You have good support here.

You'll soon have this under your belt and be the wiser for it.

Think of it as a "learning blessing"...

GF

 

first off can i say a big thanks to all involved as i have finally cleared my pc off all its problems.not been in touch sooner due to other commitments but thought it was about time that i returned.as i said thanks for the help, now dont take this the wrong way but i hope that i dont have to talk to u all again..but if i do i'll be back to the greatest help forum that i have ever been on.
thanks little knowledge ( well slightly more knowledgable now )

 

Glad to hear you returned to update your post, well done!

GF