help ! - is there a chance to get TI-9.1 installed on my local PC ever ?

Discussion in 'Acronis True Image Product Line' started by gertrud09, Feb 17, 2007.

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  1. gertrud09

    gertrud09 Registered Member

    Jan 18, 2007
    It is hard to believe, but the attempt to get the software installed becomes a nightmare.

    After 2 attempts to contact Acronis-Germany via "my account" remained without any reaction for a week and 1 attempt here in the forum I made a new approach to the problem today. But still cannot install the main product - TI workstation.

    Started to read the help-files and installation-files again, but cannot see that I deviated from the described path.

    My system: windows2000, SP 4 with net 1.1. and 2.0 installed, ZA 6.5 pro

    Installed the Licenese Server management Console first. Selected the option to add licence to a local system. During my first approach to install I put the serial number manually. Today I tried to way with a textfile. In both cases I got the message: Licence successfull registered.

    After this I returned to the main installation screen (because I see no hint, that I could proceed from within LicencesServerManagementConsole).

    The TI installation stops after the search for the server. The installer cannot find the server automatically (and I have no idea what to write in the "manuall" input field).

    Got the message "Before you can install a licensed programm it is necessary to install the license server and import a license number" (exactly what I did in the first step). Cancel or register for a demo license".

    At this point I canceled as I don't want a demo license installed but the full product.

    In the ZA programm setting I set all entries connected with TI to "super" (under "userdefined" settings) and "allow" for access to the secure zone.

    So what can I do to bring the installation to an successful end ?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello gertrud09,

    Thank you for choosing Acronis Remote Workstation Disk Backup Software.

    We are sorry for the delayed response.

    Please notice that the "manual" input field expects an ip address or a name of the computer Acronis License Server is installed on. In your case (Acronis License Server is installed on the same machine) you can specify the ip address (It's the ip any computer uses to address itself).

    Thank you.
    Marat Setdikov
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