Help interpreting NOD32 message

Discussion in 'NOD32 version 2 Forum' started by StephF, Feb 8, 2005.

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  1. StephF

    StephF Registered Member

    Joined:
    Feb 7, 2005
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    4
    Hi again -

    OK, I am obviously not a techie and could use some more advice. I downloaded the NOD32 antivirus program and got the following message:

    trojan Win32/TrojanDownloader.Small.NAR found in operating memory. NOD32 cannot clean this infiltration. No action can be taken on a memory infiltration.

    Does this mean that I don't have any options to remove the virus? Do I have to reformat my hard drive, and if so, does anyone have instructions on how to do so (or maybe being a novice I shouldn't attempt it myself??).

    Thanks! I have a brand new Dell computer and am feeling pretty stressed about this :-(

    Steph
     
  2. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
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    Location:
    Gold Coast, Queensland, Australia
    Hi Steph, simply reboot your computer into Safe Mode and run another scan, this time it should remove it just fine.

    As this is a Nod32 issue I'll move your thread into the Nod32 forum.

    Cheers

    Blackspear :D
     
  3. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
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    Not necessary to boot to safe mode, just click the Leave button and run the cleaning. Before you do that, configure your NOD32 scanner per Blackspear's instructions at https://www.wilderssecurity.com/showthread.php?t=37509.

    After NOD32 finds and deletes the infected file, it will prompt you for a restart. After the restart, the virus will no longer be resident in memory.
     
  4. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
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