I could use some help from someone on this forum. I had mistakenly ordered and downloaded the migrate easy software and then realized the advertising did not mention that you needed 2 hard drives. I contacted Acronis and after a few days finally got through to them and they allowed me to switch to the true image software which is what I really needed. I was actually contacted by one of their tech people and pointed to the support page with a product number of 4 boxes with letters and digits. I attempted to enter that number into the registration box but the second set had either 2 numbers or letters that could not be distinguished. I entered what I thought was the correct entry but the "next" button would not work. For the last 3 days I have been emailing and telephone calling Acronis. The Emails have not been answered and no one in any department I try to contact ever answers the telephone or returns the calls. Does anyone out there know of a way to contact a LIVE PERSON at this organization?