Hello, Acronis--Is anybody listening?

If this is poor form, I apologize in advance. The following summarizes my attempts to get a refund from Aconis for the retrograde program known as ATI Home 2009.

This was sent today.
Hello, Acronis--Is anybody home? I'm still waiting for my refund. Please
provide a response that shows you understand my problem and what I'm
requesting from Acronis (a refund).

Curt Preston


----- Original Message -----
From: "Acronis Customer Service Department" <support@acronis.com>
To: ~Snip~
Sent: Sunday, November 23, 2008 9:26 PM
Subject: Follow up Fw: [Acronis #1756320] Product Return


> Well, Acronis here's my biweekly followup to check the status of my refund
> request. How about it?
> Curt Preston
>
> ----- Original Message -----
> From: ~Snip~
> To: <support@acronis.com>
> Sent: Tuesday, November 11, 2008 3:34 PM
> Subject: Re: [Acronis #1756320] Product Return
>
>
>> Yes, I want a refund for the product. The removal of backup locations
>> and
>> the inability to automatically manage multiple full image backups are my
>> main reasons for requesting the refund. Even with it's problems, Version
>> 11 works for my above requirements.

~Private communication removed. Please read the Terms Of Service
for using these forums. - Ron~

>>>
>>>> [~Snip~ - Sat Oct 18 18:44:37 2008]:
>>>>
>>>> Purchased upgrade download of ATI Home 2009 on 10/11/2008. I'm not at
>>>> all satisfied with the lost functionality compared to version 11. I'd
>>>> like a refund of the $29.99 price.
>>>>
>>>> Thank you.
>>>> Curt Preston

 

Hello oldtimercurt,

Thank you for your interesting in Acronis True Image

Refunds usually take 5-7 business days, if you still haven’t received it try to contact Digital River directly at acronis@digitalriver.com

Best regards,
--
Dmitry Nikolaev