Hello, Acronis--Is anybody listening?

Discussion in 'Acronis True Image Product Line' started by oldtimercurt, Dec 6, 2008.

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  1. oldtimercurt

    oldtimercurt Registered Member

    Jul 5, 2007
    If this is poor form, I apologize in advance. The following summarizes my attempts to get a refund from Aconis for the retrograde program known as ATI Home 2009.

    This was sent today.
    Hello, Acronis--Is anybody home? I'm still waiting for my refund. Please
    provide a response that shows you understand my problem and what I'm
    requesting from Acronis (a refund).

    Curt Preston

    ----- Original Message -----
    From: "Acronis Customer Service Department" <support@acronis.com>
    To: ~Snip~
    Sent: Sunday, November 23, 2008 9:26 PM
    Subject: Follow up Fw: [Acronis #1756320] Product Return

    > Well, Acronis here's my biweekly followup to check the status of my refund
    > request. How about it?
    > Curt Preston
    > ----- Original Message -----
    > From: ~Snip~
    > To: <support@acronis.com>
    > Sent: Tuesday, November 11, 2008 3:34 PM
    > Subject: Re: [Acronis #1756320] Product Return
    >> Yes, I want a refund for the product. The removal of backup locations
    >> and
    >> the inability to automatically manage multiple full image backups are my
    >> main reasons for requesting the refund. Even with it's problems, Version
    >> 11 works for my above requirements.

    ~Private communication removed. Please read the Terms Of Service
    for using these forums. - Ron~

    >>>> [~Snip~ - Sat Oct 18 18:44:37 2008]:
    >>>> Purchased upgrade download of ATI Home 2009 on 10/11/2008. I'm not at
    >>>> all satisfied with the lost functionality compared to version 11. I'd
    >>>> like a refund of the $29.99 price.
    >>>> Thank you.
    >>>> Curt Preston
    Last edited by a moderator: Dec 7, 2008
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello oldtimercurt,

    Thank you for your interesting in Acronis True Image

    Refunds usually take 5-7 business days, if you still haven’t received it try to contact Digital River directly at acronis@digitalriver.com

    Best regards,
    Dmitry Nikolaev
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