HDD does not show up in TrueImage Full

Discussion in 'Acronis Disk Director Suite' started by mandrews58, Jun 11, 2009.

Thread Status:
Not open for further replies.
  1. mandrews58

    mandrews58 Registered Member

    Joined:
    Mar 12, 2007
    Posts:
    3
    I have a backup image stored on an external USB drive that i would like to restore to an HDD. The issue is that the presence of the external USB drive is in some way masking TI from detecting my HDD:
    When i unplug the USB drive and run TI, TI detects the HDD. I turn on the external USB drive, restart TI, and the only drive detected is the USB drive.
    If i run TI Safe mode, the HDD is detected but no USB drivers are loaded so of course the external USB drive does not show up.

    System is an asus p6t deluxe v2 running intel 920 i7, WD 360G Sata HDD, acom pdhd750use-72 external usb hard drive

    Help appreciated - dead in the water at this point.
     
  2. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,483
    Location:
    California
    Assuming you are using the latest build of DD (2,160), you will most likely need to get an custom build from Acronis support that includes the drivers you need (the Full Mode version is based on Linux, which means you can't add your own drivers).

    Other options include creating a BartPE, VistaPE or WinPE CD (like MustangPEBuilder) that includes any necessary drivers.
     
  3. K0LO

    K0LO Registered Member

    Joined:
    Mar 9, 2006
    Posts:
    2,591
    Location:
    State College, Pennsylvania
    If you have enough free space on your disk, a temporary workaround that you can use until you get this resolved is to use Windows to copy the TI image to another partition on the disk (a partition that is not the one that you want to restore). If you don't have another partition, create one on your main hard disk that is big enough to hold the TI image. Then boot into the TI recovery environment (either full or safe mode) and restore the image from internal disk to internal disk.

    Or, since TI full-mode appears to work for you, if you have a home network and another PC on the network, plug the USB disk into this PC and share it across the network. In the TI recovery environment, look under "Network" and browse to the image file and restore from there.
     
  4. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,483
    Location:
    California
    I missed that it was TI. Make sure that you're running the latest build of your version of TI. If you're not using TI 2009, you might also try the trial version and see if it supports your hardware.
     
  5. mandrews58

    mandrews58 Registered Member

    Joined:
    Mar 12, 2007
    Posts:
    3
    Can't use windows to backup to new partition - the computer's hdd is failing, so i must copy from the external usb drive which has the backup image to a new hdd -
    I got around this mess by pluging a new hdd and the external usb into a different, older computer, imaging the hdd with backup, installing the hdd into the new box. so i'm ok now.
    I mis-stated the facts in my first post: any attempt to run either DD10 or TI in full mode from the rescue disk on the new box (asus p6t/i7) fails. DD hangs while booting linux and TI does not recognize the hdd's. The same rescue disk/backup image on external usb worked fine on the older computer. Everything about the P6T setup is stock - no raid, no hardware requiring 3rd party drivers (other than graphics). Has anyone else reported issues with P6T using rescue disk in full mode?
     
  6. mandrews58

    mandrews58 Registered Member

    Joined:
    Mar 12, 2007
    Posts:
    3
    BTW, thank you for the speedy replies... :thumb:
     
  7. K0LO

    K0LO Registered Member

    Joined:
    Mar 9, 2006
    Posts:
    2,591
    Location:
    State College, Pennsylvania
    That isn't surprising for DD10 since the i7 is new and the Linux drivers for DD10 are about 2 years old now. Which version of TI do you use? TI 2009 has the latest Linux drivers.

    The advice from MudCrab in post #2 is your best long-term solution. If you can build a Windows-based PE recovery environment then you don't have to worry about outdated Linux drivers.
     
Thread Status:
Not open for further replies.