Have trouble auto updating... please help!

Discussion in 'NOD32 version 2 Forum' started by newnod32user, Aug 21, 2005.

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  1. newnod32user

    newnod32user Guest

    I have been using NOD32 for about 3 weeks and I noticed that it has trouble updating itself. I've set it to auto update every hour and "chooses server automatically", but it turned out to be error most of the time. I've to update it myself to keep it updated, and most of the time I have to click "update now" several times before it'd start downloading updates...

    note: The definition file for nod32 on my pc on aug 19 is still the one last updated on aug 13 before I did the "update now" myself on that day...

    Here's the event log (for last 3 days):
    Time Module Event User
    8/21/2005 9:52:21 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 23:52:20 PM Update Error connecting to server u4.eset.com.
    8/20/2005 19:52:15 PM Kernel The virus signature database has been successfully updated to version 1.1198 (20050819).
    8/20/2005 18:51:43 PM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 17:51:43 PM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 16:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 15:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 14:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 13:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 12:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 11:51:44 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 10:51:43 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 9:51:43 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 8:51:41 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 7:51:41 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 6:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 5:51:43 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 4:51:43 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 3:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/20/2005 2:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 23:59:21 PM Kernel The virus signature database has been successfully updated to version 1.1197 (2005081:cool:.
    8/19/2005 23:58:42 PM Update Update attempt failed (Downloaded file is damaged.) USER\USER
    8/19/2005 23:58:39 PM Update Update attempt failed (Downloaded file is damaged.) USER\USER
    8/19/2005 23:51:43 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 22:51:43 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 21:51:44 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 20:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 19:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 18:51:43 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 17:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 16:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 15:51:43 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 14:51:43 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 13:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 12:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 11:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 10:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 9:51:43 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 8:51:41 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 7:51:46 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 6:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 5:51:43 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 4:51:41 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 3:51:41 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 2:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 1:51:41 AM Update Update attempt failed (Downloaded file is damaged.)
    8/19/2005 0:51:44 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 23:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 22:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 21:51:41 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 20:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 19:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 18:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 17:51:43 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 16:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 15:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 14:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 13:51:42 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 12:51:43 PM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 11:51:43 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 10:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 9:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 8:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 7:51:43 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 6:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 5:51:43 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 4:51:41 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 3:51:41 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 2:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 1:51:42 AM Update Update attempt failed (Downloaded file is damaged.)
    8/18/2005 0:51:41 AM Update Update attempt failed (Downloaded file is damaged.)
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    That's probably caused by Cisco routers.
     
  3. newnod32user

    newnod32user Guest

    I am using D-Link AirPlus Xtreme G+ Wireless Router DI-624+, but I have no problem updating for other antivirus softwares such as TrendMicro Internet Security 2005, CA's EZ Antivirus 2005, Avast! 4.6, and McAfee VirusScan 8.0.

    Here are some info on my PC:
    OS: Windows XP Home Ed. SP2 with Windows Firewall (turned on)
    Processor: Intel Pentium 4 Processor 530
    Memory: 512MB DDR2-400 SDRAM

    So, what can I do if it's really caused by the router? But I have no problem at all updating NOD32 at my office, which is behind a Cisco Router...

    Please help. Thanks...
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    I assume your ISP is using Cisco routers. We are in touch with their support and awaiting some logs from them.
     
  5. newnod32user

    newnod32user Guest

    Alright, hope to hear from you guys soon... thanks! : )
     
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