Half installed Nod32 4.0.424, how to fix?

Discussion in 'ESET NOD32 Antivirus' started by edwin3333, May 11, 2009.

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  1. edwin3333

    edwin3333 Registered Member

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    I rolled out 150 installs of Nod32 4.x over the last 6 months. This weekend I installed about 450 more using Zenworks. I removed version 3, rebooted, then installed version 4.

    About 20 PCs didn't install correctly. Nod32 is installed, but the registry keys are not there. EKRN has a lock on the registry so I can't change/fix those values. I can't add/remove Nod32 because it's not listed. I can't disable the Nod32 service as I get accessed denied as a domain admin.

    What's the fix here?
     
  2. a_kerbouchard

    a_kerbouchard Registered Member

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    I used killbox to kill and then replace ekrn.exe on reboot. Rebooted twice and removed the registry entries.
     
  3. edwin3333

    edwin3333 Registered Member

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    While Killbox would probably work, I found something else that is easy.

    I've had about a dozen PC's where Nod32 fails to install correctly, will not uninstall, and is left broken.

    Step #1 is login as admin and configure in advanced settings to disable "Enable self defense"
    Step #2 you must reboot
    Step #3 reinstall Nod32
    Step #4 go into settings and Start Realtime Protection
    Step #5 Go back into advanced settings and re enable self defense and reboot.
     
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